topic Re: Qlik Sense Upgrade Fail in Management & Governance

Qlik Sense Upgrade Fail

Anonymous — Wed, 22 Nov 2017 22:23:19 GMT

Hello Community, first question here ! Hope to solve the issue.

Im trying to upgrade Qlik Sense version 3.2 SR1 to June, however after initial Sense wizard informations (service credentials login, super user password, and so on...) after a few second of installation begins, it shows an error message and request to check logs (see attached).

Logs shows that Postgre Installation fail. (Sell full logs attached)

Comments:

- All Qlik Sense services was stopped

- Hardware specifications was OK

- Backup ? I had a VMware snapshot

- Qlik Help docs (I read it twice from end to end) shows that upgrade from 3.1 SR2 to June does not requires too much effort (next next finish, maybe some apps import in case of failure)

Roadblock here:

- There is no deployment documentation so customer is not sure abour superuser password. I tried service credentials password and other possible password customer said, but had the same issue

Any idea of whats next ?

Thank you TEAM !

Re: Qlik Sense Upgrade Fail

shraddha_g — Thu, 23 Nov 2017 07:14:05 GMT

did you input correct super user password?

Re: Qlik Sense Upgrade Fail

Anonymous — Thu, 23 Nov 2017 09:34:54 GMT

That´s one of the main point here. Once there was no deployment documentation, we are not sure about the password.

Re: Qlik Sense Upgrade Fail

shraddha_g — Thu, 23 Nov 2017 09:39:35 GMT

Did you refer Help.qlik.com for upgradation?

Re: Qlik Sense Upgrade Fail

kaushiknsolanki — Thu, 23 Nov 2017 09:40:14 GMT

Hi,

If you dont know the password you can change it. Below link will help you doing that.

Changing the repository database user password ‒ Qlik Sense

Once it is changed you can start the upgrad process again.

Regards,

Kaushik Solanki

Re: Qlik Sense Upgrade Fail

shraddha_g — Thu, 23 Nov 2017 09:40:36 GMT

Refer Qlik Sense upgrades and updates ‒ Qlik Sense

Here it will give procedure to upgrade

Re: Qlik Sense Upgrade Fail

Anonymous — Thu, 23 Nov 2017 09:41:05 GMT

Yes, sure, a read it all before start it. Any recommendation on what to chek again ?

Re: Qlik Sense Upgrade Fail

Anonymous — Thu, 23 Nov 2017 09:41:45 GMT

Awesome ! I´ll try this, and let you folks know what happened.

Re: Qlik Sense Upgrade Fail

Anonymous — Thu, 11 Jan 2018 13:20:29 GMT

Worked pretty fine !

Thanks.

Re: Qlik Sense Upgrade Fail

awhitfield — Thu, 11 Jan 2018 14:10:17 GMT

Excellent, you need to mark Kaushik's reply as CORRECT

Re: Qlik Sense Upgrade Fail

Anonymous — Thu, 11 Jan 2018 15:21:09 GMT

Done ! Thanks !