topic Re: Qliksense Installation Error (1603) in Management & Governance

Qliksense Installation Error (1603)

amrinder — Wed, 06 Sep 2017 10:00:13 GMT

Hello All,

I am trying to install qliksense desktop June 2017 version(Personal edition) but facing error. Folders, Files everything gets created then it is rollbacked and error is displayed saying check the log file.I have done/checked all below:

Installed .net framework 4.5.2
Cleared Temp Data and Package Cache
Installed Microsoft visual C++ Packages
Made changes in registery.
Checked Permissions and everything

Apart from this if anybody has a solution kindly help me out. I am attaching Log file and snapshot for reference.

Re: Qliksense Installation Error (1603)

kaushiknsolanki — Wed, 06 Sep 2017 10:07:37 GMT

Check the solution given on this link.

https://community.qlik.com/thread/168527

Regards,

Kaushik Solanki

Re: Qliksense Installation Error (1603)

amrinder — Wed, 06 Sep 2017 10:12:09 GMT

Hi Kaushik,

Thanks for reply.

But Microsoft Visual C++ =redistributable Package(2008,2010,2012,2013,2015) are already installed on my system.

Re: Qliksense Installation Error (1603)

kaushiknsolanki — Wed, 06 Sep 2017 10:13:38 GMT

Check if they are for 32 bit or 64 bit.

Regards,

Kaushik Solanki

Re: Qliksense Installation Error (1603)

amrinder — Wed, 06 Sep 2017 10:16:42 GMT

Re: Qliksense Installation Error (1603)

its_anandrjs — Wed, 06 Sep 2017 11:43:45 GMT

Also check will this machine contains proper security or windows licence and they are updated also.

Re: Qliksense Installation Error (1603)

Thu, 19 Oct 2017 11:38:01 GMT

Hi,

I have the same issue: fresh Qliksense install (not upgrade) on Windows 10 stops with error message (see attached). If I look at the last page of the 80MB install log (see below), I see 1603 error.

C++ components installed properly (see attached). I tried after several restarts, no success.

What else should I try?

MSI (s) (E0:A4) [13:26:35:215]: Note: 1: 1708

MSI (s) (E0:A4) [13:26:35:215]: Note: 1: 2205 2: 3: Error

MSI (s) (E0:A4) [13:26:35:215]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (E0:A4) [13:26:35:215]: Note: 1: 2205 2: 3: Error

MSI (s) (E0:A4) [13:26:35:215]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (E0:A4) [13:26:35:215]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (E0:A4) [13:26:35:216]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 11.14.3. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (E0:A4) [13:26:35:266]: Deferring clean up of packages/files, if any exist

MSI (s) (E0:A4) [13:26:35:268]: MainEngineThread is returning 1603

MSI (s) (E0:08) [13:26:35:273]: RESTART MANAGER: Session closed.

MSI (s) (E0:08) [13:26:35:273]: No System Restore sequence number for this installation.

=== Logging stopped: 2017. 10. 19. 13:26:35 ===

MSI (s) (E0:08) [13:26:35:280]: User policy value 'DisableRollback' is 0

MSI (s) (E0:08) [13:26:35:280]: Machine policy value 'DisableRollback' is 0

MSI (s) (E0:08) [13:26:35:280]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (E0:08) [13:26:35:280]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (E0:08) [13:26:35:281]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (E0:08) [13:26:35:282]: Destroying RemoteAPI object.

MSI (s) (E0:34) [13:26:35:282]: Custom Action Manager thread ending.

MSI (c) (20:1C) [13:26:35:284]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (20:1C) [13:26:35:284]: MainEngineThread is returning 1603

=== Verbose logging stopped: 2017. 10. 19. 13:26:35 ===""

Re: Qliksense Installation Error (1603)

amrinder — Mon, 20 Nov 2017 07:09:59 GMT

Thank You Anand!

Actually due to antivirus restrictions installation was getting rolled back.

Re: Qliksense Installation Error (1603)

its_anandrjs — Mon, 20 Nov 2017 09:01:45 GMT

Good to here this .

Re: Qliksense Installation Error (1603)

Anonymous — Wed, 22 Nov 2017 09:32:33 GMT

Hey Amrinder,

I think I face the same problem. Can you tell me what actions you took with the antivirus and fixed the problem?

Re: Qliksense Installation Error (1603)

amrinder — Fri, 24 Nov 2017 10:03:53 GMT

Hello Erini,

Actually, in our organization employees have been categorized and accordingly downloading/installation restrictions have been applied. So I asked the concerned person to remove me from all groups after that I tried to install QS setup and it was successful.

I hope it will help.

Re: Qliksense Installation Error (1603)

Anonymous — Fri, 22 Dec 2017 15:49:35 GMT

Hi all,

About every things here append to me too.

So I update visual C++, create a new admin to install the product, etc...

No luck for me.

So I decide to extract the MSI form the installer (via 7zip) and try to install them one by one.

Only qliksense desktop doesn't install and It seems to stop only at the end.

What is causing the issue seems to be here in msi install logs :

--------------------

WriteRegistryValues: Key: \Software\Classes\qliksense\shell\open\command, Name: , Value: "C:\Users\qlik\AppData\Local\Programs\Qlik\Sense\QlikSenseBrowser\QlikSenseBrowser.exe" "--magiclink=%1"

MSI (s) (88:C4) [14:04:54:075]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)

Action 14:04:54: CA_ConvertToUTF8.

MSI (s) (88:C4) [14:04:54:076]: Executing op: CustomActionSchedule(Action=CA_ConvertToUTF8,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="powershell" -NoLogo -NonInteractive -InputFormat None –ExecutionPolicy Unrestricted -Command "if (Test-Path -path 'C:\Users\qlik\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') {{ (Get-Content 'C:\Users\qlik\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-Content -Encoding UTF8 -Force 'C:\Users\qlik\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini'" }})

MSI (s) (88:D8) [14:04:54:085]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID96E.tmp, Entrypoint: CAQuietExec

MSI (s) (88:1C) [14:04:54:085]: Generating random cookie.

MSI (s) (88:1C) [14:04:54:105]: Created Custom Action Server with PID 19044 (0x4A64).

MSI (s) (88:C4) [14:04:54:145]: Running as a service.

MSI (s) (88:C4) [14:04:54:147]: Hello, I'm your 32bit Impersonated custom action server.

CAQuietExec: Entering CAQuietExec in C:\WINDOWS\Installer\MSID96E.tmp, version 3.10.2103.0

CAQuietExec: "powershell" -NoLogo -NonInteractive -InputFormat None

CAQuietExec: Error 0x80070002: Command failed to execute.

CAQuietExec: Error 0x80070002: QuietExec Failed

CAQuietExec: Error 0x80070002: Failed in ExecCommon method

CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 14:04:54: InstallFinalize. Return value 3.

MSI (s) (88:C4) [14:04:54:226]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (88:C4) [14:04:54:227]: User policy value 'DisableRollback' is 0

MSI (s) (88:C4) [14:04:54:227]: Machine policy value 'DisableRollback' is 0

MSI (s) (88:C4) [14:04:54:346]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1268084832,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)

MSI (s) (88:C4) [14:04:54:346]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (s) (88:C4) [14:04:54:347]: Executing op: DialogInfo(Type=1,Argument=Qlik Sense Desktop)

MSI (s) (88:C4) [14:04:54:347]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

------------------

2 things in bold :

- Somethings with 32bits and UTF8 just before rollback (I'm on 64bits updated windows 10)

- User policy for rollback

As I can disable rollback, I tryed.

You can do it via registry

Here is the content of the dot reg file that can do that :

[HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows]

"DisableRollback"=dword:00000001

obviously, the installation do not end correcly.

BUT ! qliksense desktop is install and seems to work. (for what I can do with it for now)

Don't forget to install the others MSI or you will miss connectors at least.

Hope that can help somebody.

Re: Qliksense Installation Error (1603)

Anonymous — Fri, 05 Jan 2018 14:33:43 GMT

I could not reproduce your procedure.

I use 7Zip to unzip the MSZip files, change the not extension to '.msi' but get the attach error.

Something is missing...

Re: Qliksense Installation Error (1603)

Anonymous — Fri, 12 Jan 2018 15:39:51 GMT

Hi, Pierre,

You're right, I missed a step in the extraction process.

You download a .exe file from qlik.com. You have to begin the installation.

Until it install, it extract the msi files in this folder :

%appdata%\..\local\Package Cache

In that folder, I can see 3 another folders with names like this : {7BE5A41B-B71B-49CA-94F7-DACBB4037CEA}v11.24.1

And finally the msies in it (one per folder):

DesktopConnectors.msi

DemoApps.msi

SenseDesktop.msi

Be aware that the folders will be deleted as the installation failed.

Re: Qliksense Installation Error (1603)

damago1 — Mon, 25 Feb 2019 07:45:38 GMT

I have the same issue with current release: February 2019.

I was forced to upgrade the working installation of Qlik Sense Desktop and the installation of new version failed. The progress bar gets to about 30%, freezes there for a long time (meanwhile log file gets appended) and then displays "Installation Failed An error has occured. For detailed information see the log file."

I have tried to uninstall previous version - uninstalled. No success. Fresh installation fails identically.

The log file has over 208 MB.

I have no 3rd party antivirus software installed (only defender).

What else can I co?

Searching for occurences of a word i'Error" in log I have found the following:

1. Near the beginning of file:

MSI (s) (D8:24) [04:07:44:277]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (D8:24) [04:07:44:277]: Package name extracted from package path: 'SenseDesktop.msi'
MSI (s) (D8:24) [04:07:44:277]: Package to be registered: 'SenseDesktop.msi'
MSI (s) (D8:24) [04:07:44:277]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:07:44:281]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (D8:24) [04:07:44:281]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:24) [04:07:44:281]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:24) [04:07:44:281]: Running product '{FB8999A7-A3C5-482B-B444-93F030008ABC}' with user privileges: It's not assigned.

2. about the line number 60000

MSI (s) (D8:24) [04:14:41:144]: Doing action: RemoveExistingProducts
Action ended 04:14:41: InstallValidate. Return value 1.
MSI (s) (D8:24) [04:14:41:145]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:14:41:145]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 22
Action start 04:14:41: RemoveExistingProducts.
MSI (s) (D8:24) [04:14:41:146]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:14:41:146]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 23
MSI (s) (D8:84) [04:14:41:148]: Resetting cached policy values
MSI (s) (D8:84) [04:14:41:148]: Machine policy value 'Debug' is 0
MSI (s) (D8:84) [04:14:41:148]: ******* RunEngine:
******* Product: {7923B1D0-C25A-43EB-80EE-6B40B55DE858}
******* Action:
******* CommandLine: **********
MSI (s) (D8:84) [04:14:41:148]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (D8:24) [04:14:41:149]: Ignoring failure to remove product during upgrade - product already uninstalled.
CustomAction returned actual error code 1605 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (D8:24) [04:14:41:149]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:14:41:149]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
MSI (s) (D8:24) [04:14:41:150]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:14:41:150]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21
MSI (s) (D8:24) [04:14:41:150]: Doing action: InstallInitialize
Action ended 04:14:41: RemoveExistingProducts. Return value 1.
MSI (s) (D8:24) [04:14:41:163]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:24) [04:14:41:163]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:24) [04:14:41:164]: BeginTransaction: Locking Server

3. Closer to the end of the file: (this is probably the root cause)

MSI (s) (D8:24) [04:18:16:815]: Executing op: RegOpenKey(Root=-2147483647,Key=Software\Classes\qliksense\shell\open\command,,BinaryType=1,,)
MSI (s) (D8:24) [04:18:16:815]: Executing op: RegAddValue(,Value="C:\Users\marci_000\AppData\Local\Programs\Qlik\Sense\QlikSenseBrowser\QlikSenseBrowser.exe" "--magiclink=%1",)
MSI (s) (D8:24) [04:18:16:816]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)
MSI (s) (D8:24) [04:18:16:817]: Executing op: CustomActionSchedule(Action=CA_ConvertToUTF8,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="powershell" -NoLogo -NonInteractive -InputFormat None –ExecutionPolicy Unrestricted -Command "if (Test-Path -path 'C:\Users\marci_000\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') {{ (Get-Content 'C:\Users\marci_000\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-Content -Encoding UTF8 -Force 'C:\Users\marci_000\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini'" }})
MSI (s) (D8:88) [04:18:16:821]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIE75B.tmp, Entrypoint: CAQuietExec
MSI (s) (D8:68) [04:18:16:821]: Generating random cookie.
MSI (s) (D8:68) [04:18:16:834]: Created Custom Action Server with PID 5520 (0x1590).
MSI (s) (D8:04) [04:18:16:908]: Running as a service.
MSI (s) (D8:04) [04:18:16:913]: Hello, I'm your 32bit Impersonated custom action server.
CAQuietExec: Error 0x80070002: Command failed to execute.
CAQuietExec: Error 0x80070002: QuietExec Failed
CAQuietExec: Error 0x80070002: Failed in ExecCommon method
CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (D8:24) [04:18:16:961]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (D8:24) [04:18:16:961]: User policy value 'DisableRollback' is 0
MSI (s) (D8:24) [04:18:16:961]: Machine policy value 'DisableRollback' is 0
Action ended 04:18:16: InstallFinalize. Return value 3.
MSI (s) (D8:24) [04:18:17:169]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1314464264,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)
MSI (s) (D8:24) [04:18:17:169]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (D8:24) [04:18:17:169]: Executing op: DialogInfo(Type=1,Argument=Qlik Sense Desktop)
MSI (s) (D8:24) [04:18:17:170]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (D8:24) [04:18:17:170]: Executing op: RegisterBackupFile(File=C:\Config.Msi\33a8b.rbf)
MSI (s) (D8:24) [04:18:17:170]: Executing op: RegisterBackupFile(File=C:\Config.Msi\33a8c.rbf)
MSI (s) (D8:24) [04:18:17:170]: Executing op: RegisterBackupFile(File=C:\Config.Msi\33a8d.rbf)
MSI (s) (D8:24) [04:18:17:172]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)

And close to the very end:

Property(S): SOURCEDIR = C:\Users\marci_000\AppData\Local\Package Cache\{FB8999A7-A3C5-482B-B444-93F030008ABC}v13.9.1\
Property(S): SourcedirProduct = {FB8999A7-A3C5-482B-B444-93F030008ABC}
Property(S): ProductToBeRegistered = 1
MSI (s) (D8:24) [04:25:24:939]: Note: 1: 1708
MSI (s) (D8:24) [04:25:24:939]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:25:24:939]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (D8:24) [04:25:24:939]: Note: 1: 2205 2: 3: Error
MSI (s) (D8:24) [04:25:24:939]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (D8:24) [04:25:24:939]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (D8:24) [04:25:24:940]: Instalator Windows zainstalował produkt. Nazwa produktu: Qlik Sense Desktop. Wersja produktu: 13.9.1. Język produktu: 1033. Producent: QlikTech International AB. Stan powodzenia lub błędu instalacji: 1603.

MSI (s) (D8:24) [04:25:25:034]: Deferring clean up of packages/files, if any exist
MSI (s) (D8:24) [04:25:25:035]: MainEngineThread is returning 1603
MSI (s) (D8:B0) [04:25:25:037]: RESTART MANAGER: Session closed.
=== Logging stopped: 2019-02-25 04:25:24 ===

Re: Qliksense Installation Error (1603)

damago1 — Mon, 25 Feb 2019 17:09:33 GMT

Managed to make it work. What I did:

* I have blocked the 'rollback' ability of the Microsoft Installer

* I did it via gpedit.msc (group policy editor), I have enabled the rule forbidding the collection of rollback data of installer

* rebooted system

* installed Qlik Sense Desktop ... .installation failed as usual

* re-enabled the rollback ability of installer in gpedit

* rebooted system

* launched Qlik Sense Desktop - could not login (did not get the username /password screen, qlik sense was claiming that there is no internet connection.

* rebooted again

* launched Qlik Sense Desktop - seems to work ok.

I don't know which steps are not performed by installer. I hope irrelevant ones

Maybe somebody from Qlik will tell us what error 1603 means and what should we double check while using qlik sense.

Re: Qliksense Installation Error (1603)

ivan_will — Wed, 12 Aug 2020 13:28:30 GMT

This issue can be resolved by making sure the account is actually a Service Account. Even Administrative accounts are NOT service accounts unless specified.

Depending on the Windows OS version you can do the following:

1. Open Administrative Tools (older versions, Control Panel, new versions, click on Start)

2. Select Local Security Policy, expand Local Policies, click on User Rights Assignment

3. Select Act as part of the operating system. If your user is already listed, skip to Step 5

4. Click on Add User or Group and add the desired user account. Click on Check Names and make note of the entire name, example: MYHOST\myservice

5. Return to the listing for User Rights Assignment and select Log on as a service, following the same directions as above

6. Close Administrative Tools and return to the Sense installation

6. Using the same exact name that appeared with Check Names, enter the service account name in the User dialog, with the correct password.

Re: Qliksense Installation Error (1603)

Polinux — Thu, 22 Oct 2020 12:08:19 GMT

None of the solutions posted to the community worked for me and it turned out that the problem is with the NetBIOS name of the machine. I had it too long and changing it to something that NetBIOS didn't complain about, fixed the issue.

Re: Qliksense Installation Error (1603)

ivan_will — Tue, 17 Nov 2020 10:32:56 GMT

Second possible resolution might be:

The issue with the installation may come from using the wrong computer/maschine name!
Somehow it accepts the user and credentials but then fails, the easiest way is to use the exact name of machine name/user name taken from the properties of a file, security tab and then use the account full name from there.

Hope the above helps.
Stay safe

Re: Qliksense Installation Error (1603)

agigliotti — Mon, 23 Aug 2021 13:25:56 GMT

Hi @amrinder ,

I'm facing a similar error, see below:

MSI (s) (D0:24) [12:22:28:568]: Note: 1: 1708
MSI (s) (D0:24) [12:22:28:568]: Product: PostgreSQL125 -- Installation failed.

MSI (s) (D0:24) [12:22:28:569]: Windows Installer: installazione del prodotto completata. Nome prodotto: PostgreSQL125. Versione prodotto: 14.20.5. Lingua prodotto: 1033. Produttore: QlikTech International AB. Installazione riuscita o stato di errore: 1603.

MSI (s) (D0:24) [12:22:28:580]: Deferring clean up of packages/files, if any exist
MSI (s) (D0:24) [12:22:28:580]: MainEngineThread is returning 1603

How did you solve it?

Thank you for your time in advance.

Best regards