topic Re: Tricky reload fail in Management & Governance

Tricky reload fail

tibor_sebok — Sat, 16 Nov 2024 06:55:10 GMT

Hi guys,

I have the following problem with my QMC tasks: they end up in Aborted status. Their connection to the database is OK (connection test suceeds), the server itself is whitelisted in the proxy settings, Hub is available and all the services are up and running. I 've also looked into the logs (scheduler), these two lines belong to the same app:

Sequence#

ProductVersion

Timestamp

Severity

Hostname

Description

ProxySessionId

ProxyPackageId

RequestSequenceId

UserDirectory

UserId

ObjectId

ObjectName

Service

Origin

Context

Command

Result

Message

Id2

14.3.0.0

20190106T051551.071+0100

ERROR

qlik

0b8e07b1-091b-4d0a-b18d-338a1f39c581

Command=Start task;Result=20;ResultText=Error: Failed

Not available

cc02c25e-d452-4192-b81e-60565d8d1677|4bdefe8b-1181-4244-b2dd-8742b8a007ee

NAME1

Scheduler

Not available

Start task

Found active session for Task. Task not started

0b8e07b1-091b-4d0a-b18d-338a1f39c581

14.3.0.0

20190106T051606.571+0100

ERROR

qlik

45ff698c-58ed-4d0d-901c-a9efa5260375

Command=Finished task;Result=65;ResultText=Error: Failed

03f3b52d-22a1-45a9-95dd-e5405cd254fb

INTERNAL

sa_scheduler

cc02c25e-d452-4192-b81e-60565d8d1677|4bdefe8b-1181-4244-b2dd-8742b8a007ee

NAME1

Scheduler

Not available

Finished task

Task finished with state Aborted

45ff698c-58ed-4d0d-901c-a9efa5260375

I have already stopped and restarted the Scheduling Services without much effect.

When I try to manually reload an app, all I can see is that it kind of starts the reload but can't fetch any records. After a while it quits the process with a "Connection lost" message.

Do you have any idea how to solve this?

Any help would be much appreciated!

Tibor

Re: Tricky reload fail

miguelbraga — Mon, 07 Jan 2019 16:23:18 GMT

Hi there,

By manually reload you mean going to QMC and start reload or opening the .QVW and then clicking in Reload button or CTRL+R or F5? Can you open the specified document and reload without problem? Did the reload always had this problem or it is a recent unexpected problem?

Send a screenshot of the error that occurred please.

Best regards,

Re: Tricky reload fail

tibor_sebok — Tue, 08 Jan 2019 08:32:02 GMT

Hi Miguel,

I've tried reloading the app both on the QMC and by opening the qvw. I have attached the error, this is what I see after almost an hour of running the reload process (this reload should take 1 minute max).

Thanks,

Tibor

Re: Tricky reload fail

Daniele_Purrone — Tue, 08 Jan 2019 08:41:47 GMT

Hi Tibor,

I would suggest that you look into the script log to understand when exactly the issue happens.

Cheers!

Re: Tricky reload fail

tibor_sebok — Tue, 08 Jan 2019 09:09:58 GMT

Hi Daniele,

the last script log was created on 2018.12.31, but I don't see any error in them (QlikShare/ArchivedLogs/SERVERNAME/Script).

It is kinda weird that it stopped working in the "new" year. Definitely has to do something with that.

Best regards,

Tibor

Re: Tricky reload fail

Daniele_Purrone — Tue, 08 Jan 2019 11:53:15 GMT

Hi Tibor. Please, open a support case (either with us, if entitled to direct support, or with your responsible partner).

Provide the details and use the log collector to get the log files from both before and after the issue started happening.

Thanks!

Re: Tricky reload fail

tibor_sebok — Tue, 08 Jan 2019 14:03:20 GMT

Hi Daniele,

I've just raised a ticket, I hope support can find a solution soon.

Thanks for the help,

best regards

Tibor