topic Re: Right order for update Qlik Sense Server and Nprinting from June18 to November18 in Management & Governance

Right order for update Qlik Sense Server and Nprinting from June18 to November18

NahumMC — Sat, 16 Nov 2024 21:18:56 GMT

Hi everyone,

Im facing the task of update a deployment wich include Qlik Sense June 2018 and Nprinting June 2018 working together (on separates machines), and we will update both to November 2018.

The point is, is any correct order to do it? I mean,¿ first update Sense and apply Patch 2 of November and then update Nprinting? or may be first Nprinting and then Qlik Sense?.

This is a task to make on a production environment so I won't assume any risk before start with the updating, and after read the help for upgrade Nprinting, and the same with Qlik Sense, I can't found any advise about the right order between both products.

Any help will be appreciated.

Thanks in advanced and best Regards.

Nahúm.

Re: Right order for update Qlik Sense Server and Nprinting from June18 to November18

Bastien_Laugiero — Mon, 04 Mar 2019 10:11:43 GMT

Hello,

The order between those two versions does not really matter.

What I would suggest is to

Take down both Qlik Sense and NPrinting
Upgrade completely Qlik Sense and make sure that everything is working properly
Upgrade NPrinting and make sure that everything is working properly

Some tips before you upgrade

QlikSense

Make sure the system requirements are followed for the new version https://help.qlik.com/en-US/sense/November2018/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Introduction/system-requirements.htm
Always take a backup of your Qlik Sense environment before upgrading following
- https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Backing-up-a-site.htm
- https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Backing-up-certificates.htm
If possible you can take in addition a server backup or virtual machine snapshot
Follow the steps to upgrade documented here
- https://help.qlik.com/en-US/sense/November2018/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Upgrading-312orlater-to-June2017orlater.htm
- https://help.qlik.com/en-US/sense/November2018/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Patching-qlik-sense.htm

NPrinting

Make sure the system requirements are followed for the new version
Always take a backup of your NPrinting environment before upgrading following https://help.qlik.com/en-US/nprinting/June2018/Content/NPrinting/DeployingQVNprinting/Backing-up-Qlik-NPrinting.htm
If possible you can take in addition a server backup or virtual machine snapshot
Follow the steps to upgrade documented here https://help.qlik.com/en-US/nprinting/November2018/Content/NPrinting/DeployingQVNprinting/Upgrading-Qlik-NPrinting.htm

Hope this helps!

Re: Right order for update Qlik Sense Server and Nprinting from June18 to November18

Vegar — Mon, 04 Mar 2019 10:11:57 GMT

I would do the upgrade in the following order

1. Qlik Sense Enteprise

2. Qlik NPrinting

3. Qlik NPrinting Designer (every client using desingner should upgrade)

I would choose this order because NPrinting is dependent on Sense Enteprise. An upgrade of Sense Enteprise after NPrinting would force you to do another NPRinting system check after the Sense upgrade.

Re: Right order for update Qlik Sense Server and Nprinting from June18 to November18

NahumMC — Mon, 04 Mar 2019 12:09:41 GMT

Hi Bastien,

Thank you for your reply, according with your answer and the links you provided, I made a template that I would like to confirm with you: (Assuming make a backup and check all requisites are validated before start anything)

1 - Stop both Sense and Nprinting.

1.1 Stop all services from Sense.

1.2 Stop all services from Nprinting and associated processes could be running.

2 - Update Sense following the instructions.

3 - Update Nprinting following the steps:

3.1 - Install Nprinting Server.

3.2 - Install Nprinting Engine.

3.3 - Install Nprinting Designer. According the manual: To move from one version of Qlik NPrinting Designer to another, you must uninstall the older version before installing Qlik NPrinting Designer.

Altought I didn't see same warning about install Nprinting Server and Nprinting Engine, I would like to ensure if its necessary first uninstall the previous version before install the new version of both or if its not mandatory as for example when Sense are updated.

Also another question, ¿the process of manage certificates and licenses when install new version of Nprinting Server, Engine and Designer its an automatic process? (Like Sense for example) ¿or its mandatory to be manage manually after the installation?

Thank you so much for your help.

Regards.

Nahúm.

Re: Right order for update Qlik Sense Server and Nprinting from June18 to November18

Bastien_Laugiero — Mon, 04 Mar 2019 12:38:34 GMT

Hello,

The steps look correct but just before upgrading NPrinting, make sure that Qlik Sense is working fine. (try to access the QMC and HUB, load applications,...). It's better to deal with one issue at a time if possible :).

Regarding your questions

You should not need to uninstall NPrinting Designer, the upgrade should work.
The certificates and license will be taken care of automatically. So no manual change should be necessary.

Finally, since you go to Qlik NPrinting November 2018, I would like to point you on the following article for information.

This is an issue that can occur and it contains all the steps to troubleshoot and fix it.

https://support.qlik.com/articles/000062393

Thank you!