topic Qlik Sense not generating all log files? in Management & Governance

Qlik Sense not generating all log files?

aki_martiskaine — Fri, 08 Jun 2018 12:05:55 GMT

QS version November 2017

Hello

We have an issue where QS is not generating all expected log files.

Example case:

Task X has failed for some reason. Task is then automatically retried, starts normally and completes successfully. Customer wants to know what happened with the task the first try when it failed. From QMC it's only possible to check the latest log entry for the task, so we turn to default log folder C:\ProgramData\Qlik\Sense\Log\Script\ and search with loader app ID, only to find out there is no log entry for said app. Next we would turn to ArchivedLogs folder for the same, only to find out there is no log entry either for said date.

C:\ProgramData\Qlik\Sense\Log\Script\ search

ArchivedLogs\Script\ folder search

Searches were conducted on June 8th and as you can see from the pictures, logs seem to go straight to ArchivedLogs folder after task has completed. All logs I could find Do task failure logs save in a different folder than task successfull log?

Also, some days there are no log entries at all, why is that?

Not sure if it's relevant, but I will also add that this example app is old and has been replaced a number of times. App ID has always remained the same though.

Here are the current logging settings:

Could this be a settings issue, or is there something else wrong that I don't see?

Re: Qlik Sense not generating all log files?

Levi_Turner — Fri, 08 Jun 2018 19:10:04 GMT

Hey Aki,

Reloads in the Hub:

Saved to C:\ProgramData\Qlik\Sense\Log\Script on the Engine executing the reload

Reloads in the QMC:

Created / Appended in C:\ProgramData\Qlik\Sense\Log\Script on the Engine executing the reload during the reload process
Moved to ArchivedLogs\ServerName\Script after the script portion of the reload finishes

Does that align with what you are seeing?

Re: Qlik Sense not generating all log files?

aki_martiskaine — Mon, 11 Jun 2018 06:10:11 GMT

Hi Levi

Yes it does.

I'm interested about the QMC reloads in particular. As I described, I would occasionally want to check other than the latest log entry for a certain reload task. For example if it was first failed and then succeeds in the second go. But when I browse to the log folder, there might not be a log entry at all.

Re: Qlik Sense not generating all log files?

Ksassi — Thu, 11 Apr 2019 07:47:37 GMT

Good morning,

There is any new about this, issue ?

Im in the same situation, i can't find all the tasks executions logs on the script folder, on the different nodes(engines, scheduler ...).

Thanks for your reply

Best regards

Re: Qlik Sense not generating all log files?

louisdch — Tue, 20 Aug 2019 02:33:40 GMT

Hi,

Any finding?

Best Regards,

Louis

Re: Qlik Sense not generating all log files?

shaun_lombard — Tue, 20 Aug 2019 04:45:24 GMT

If a task timeouts before it gets a chance to run then it won't produce a log file.

Timeout is 30 minutes by default.

Re: Qlik Sense not generating all log files?

louisdch — Tue, 20 Aug 2019 06:26:21 GMT

Hi Shaun,

The task reloads successfully but the log file does not exist.

Best Regards,

Louis

Re: Qlik Sense not generating all log files?

i_shamaev — Fri, 19 Feb 2021 10:23:52 GMT

Hello!

I have same problem. Do anybody know how to fix it? We have only 29 app logs from 219 app reloading. It's very sad because we would like to know which qvd was used by apps.

My Qlik Sense version is November 2020.

Re: Qlik Sense not generating all log files?

rahulmittal79 — Sun, 21 Feb 2021 16:02:34 GMT

i can't find all the tasks executions logs on the script folder, on the different nodes(engines, scheduler ...).

Re: Qlik Sense not generating all log files?

Ksassi — Sun, 21 Feb 2021 22:50:05 GMT

Hello,

Workaround for me i created and scheduled a powershell script who turn every 5 minutes and who copy logs into another folder before they are deleted.

Hope thats will help you.

Best regards

Re: Qlik Sense not generating all log files?

rahulmittal79 — Wed, 24 Feb 2021 04:15:42 GMT

I'm interested about the QMC reloads in particular. As I described, I would occasionally want to check other than the latest log entry for a certain reload task. mxplayer

Re: Qlik Sense not generating all log files?

dchristophersen — Thu, 03 Nov 2022 11:46:57 GMT

Hello,

is there any update on this topic / feedback from Qlik side?
We have the same issue.

It seems like Reload Tasks that 'failed' do not save log files, neither to "\QlikDataShare\ArchivedLogs\<server>\Script" nor to "\ProgramData\Qlik\Sense\Log\Script".

Has anyone figured out why that is the case and how it can be fixed?

Thank you,

Daniel

Re: Qlik Sense not generating all log files?

Chip_Matejowsky — Thu, 03 Nov 2022 14:29:33 GMT

Hi @dchistopersen,

If the task never gets to the point of actually starting the reload, it errors out without generating a log. If the “Download script log” button is greyed out it is because of this Error status. Examples that could trigger an Error include, but not always linked to issues with: Engine/Scheduler/App Binary/Access to the file location/Load Balancing Rules for Applications, etc. See article How to find the Script (Reload) logs in Qlik Sense Enterprise for more details.

Best Regards