topic Error when reload License Monitor in Management & Governance

Error when reload License Monitor

Huiying — Thu, 18 Jul 2019 09:51:29 GMT

I received below error message when reload License Monitor. Our default virtual proxy has window as authentication.

Where else I should check?

Best regards,

susan

Re: Error when reload License Monitor

rzenere_avvale — Thu, 18 Jul 2019 10:11:13 GMT

Hi Susan,

on which version of QS are you working? And which version of the License Monitor are you on?
Did you modify anything on the script?

Riccardo

Re: Error when reload License Monitor

Huiying — Thu, 18 Jul 2019 11:05:36 GMT

Hi Riccardo

Thank you for replying. I haven't touched script. This lab uses 2019June version. The LIcense Monitor is 7.18.

Best regards,

Susan

Re: Error when reload License Monitor

rzenere_avvale — Thu, 18 Jul 2019 11:41:40 GMT

Hi Susan,

I've been able to reload the License Monitor on the same version without issues.

Have you enabled Kerberos authentication on the proxy?
Or, maybe, at some point someone modified the data connections used by the License Monitor (as suggested in this article: https://support.qlik.com/articles/000041466)? Note that the article is not updated, you'll need to check all the data connections which name starts with monitor_apps_REST_license_

Riccardo