topic SSL Certificate installation issue in Management & Governance

SSL Certificate installation issue

mamathat — Wed, 14 Aug 2019 08:29:14 GMT

Hi,

We have installed generated a CSR key , submitted to our CA and imported the certificate into the MMC on the Qlik Sense server. Also, we have registered the Thumbprint on the QMC. However, we are still getting the https error message. Any help appreciated

Re: SSL Certificate installation issue

Anonymous — Wed, 14 Aug 2019 20:01:30 GMT

Not sure if you have seen this, but it is just about the most concise but comprehensive guide on this subject.

https://support.qlik.com/articles/000005458

EDL

Re: SSL Certificate installation issue

mamathat — Thu, 15 Aug 2019 07:43:12 GMT

Thanks for your inputs.

I have referred to the same post and followed the same steps,but still iam getting the error.

Re: SSL Certificate installation issue

simon_minifie — Thu, 15 Aug 2019 11:26:03 GMT

Hi Mamathat,

Have a look at your Proxy logs, specifically the Trace\Security_Proxy one.

That should give you an idea of any issues Sense has with the installed certificate.

Also, within the browser open the certificate that is being presented to make sure that it matches the one you have installed and are trying to use.

Thanks,

Simon

Re: SSL Certificate installation issue

Anonymous — Thu, 15 Aug 2019 12:59:55 GMT

What precisely does the error say? can you paste a screenshot?

Thanks

EDL

Re: SSL Certificate installation issue

mamathat — Thu, 15 Aug 2019 13:25:42 GMT

Thanks EDL

Please find attached error.

Re: SSL Certificate installation issue

simon_minifie — Thu, 15 Aug 2019 13:59:18 GMT

If you click on the part of the browser that states 'Not Secure', it should give you the option to view the certificate.

Does it match up with the one you've added, or is it the self-signed one that Sense creates?

Re: SSL Certificate installation issue

mamathat — Thu, 15 Aug 2019 15:10:23 GMT

Thanks Simon Yes indeed

Re: SSL Certificate installation issue

mamathat — Thu, 15 Aug 2019 15:12:11 GMT

It matches up with certificate I have added.

Re: SSL Certificate installation issue

simon_minifie — Thu, 15 Aug 2019 15:15:29 GMT

Ok, then what is the actual error presented by the browser? If it's gone, can you click on the 'not secure' part again and screenshot that.

If the certificate is right, then Sense has accepted it as valid, so there must be something incorrectly configured in the certificate.

Re: SSL Certificate installation issue

mamathat — Fri, 16 Aug 2019 07:53:22 GMT

Please find enclosed screenshots

Re: SSL Certificate installation issue

simon_minifie — Fri, 16 Aug 2019 08:01:07 GMT

Hi. ok, so it states that the certificate is invalid.

When you get the initial warning in the browser, click on advanced and screen shot that screen.

That should give the reason that the browser doesn't think the certificate is valid.

Thanks,

Simon

Re: SSL Certificate installation issue

mamathat — Fri, 16 Aug 2019 09:03:55 GMT

Thanks Simon

Please find attached screenshot for reference.