topic Re: Upgrade QS June 2018 keeps failing in Management & Governance

Upgrade QS June 2018 keeps failing

PeterVanOers — Thu, 19 Jul 2018 09:02:31 GMT

I'm tryng to upgrade my QS server to June 2018 but it keeps failing on the Service Dispatcher with the error:

Product: Qlik Sense Service Dispatcher -- Installation failed.

Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 12.26.1. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

Then it does a roll back en the enviroment is not working anymore. But I'm using snapshot so I can revert to the previous situation.

Tried several paths, with and without anitvirus. Switched license number (this is a test enivroment with a test license). With and without the latest security fixes. Even upgraded succesfully from April (12.16.1) to April (12.16.2) en installed the April patch (12.16.3).

But the upgrade to June 2018 (12.26.1) keeps failing.

The server is a Windows 2012 R2, virtual enviroment.

Someone an idea causing this?

Tnx Peter

Re: Upgrade QS June 2018 keeps failing

Vincenzo_Esposito — Fri, 20 Jul 2018 06:28:57 GMT

Are you attempting a silent installation? In that case you probably just miss the last installation parameters added in June installation.

If it wasn’t a silent installation have a check the .NET version, need to be 4.5.2 o higher.

Re: Upgrade QS June 2018 keeps failing

PeterVanOers — Fri, 20 Jul 2018 06:40:28 GMT

Hi Vicenzo,

It's no silent installation. And 4.5.2 is installed.

Before upgrading to June the upgrades to April worked fine.

I'm still puzzeling.....

Peter.

Re: Upgrade QS June 2018 keeps failing

Vincenzo_Esposito — Fri, 20 Jul 2018 07:18:11 GMT

When you launched the installer package, did you right click on it and choosed "Run as Administrator"?

Re: Upgrade QS June 2018 keeps failing

PeterVanOers — Sat, 21 Jul 2018 10:02:32 GMT

Hi Vincenzo,

I've tried this also. No luck.

Peter.

Re: Upgrade QS June 2018 keeps failing

PeterVanOers — Tue, 24 Jul 2018 10:38:30 GMT

Stil struggling with QS June 2018.

I took a snapshot and cleaned up the server (removed Qlik and deleted the files).

An installation of QS June 2018 is failing.

Reverted snapshot to the clean situation.

An installation of QS April 2018 succeeds.

Seems there a confict with the June version and Windows 2012 R2.

Has anyone the QS June 2018 running on a Windows 2012 R2 server?

Peter.

Re: Upgrade QS June 2018 keeps failing

jeremyseipel — Tue, 07 Aug 2018 15:28:07 GMT

Did you find a fix? Running into this on my sandbox and 2 other servers.

I have upgraded multiple servers to June 2018 that are on Server 2012 R2 and had no issues on those. Seems hit or miss.

Re: Upgrade QS June 2018 keeps failing

PeterVanOers — Wed, 08 Aug 2018 07:43:05 GMT

HI Jeremy,

Not yet. I started yesterday with a clean install of windows 2016 machine. Managed to restore QS from my other server.

Even then a upgrades fails.

Tried a clean install of QS April 2018 and then an upgrade to QS June 2018 and that also fails.

I'm just looking into it for this morning and I think I contact support on this issue.

Peter.

Re: Upgrade QS June 2018 keeps failing

jeremyseipel — Wed, 08 Aug 2018 19:20:52 GMT

I have a ticket open and and working with them on it. At this point it doesn't sound like the dispatch team at qlik has encountered this issue. They gave me a few potential things to try, but none worked.

I think there is something extra that the dispatcher is doing now that it used to not do. I found that the dispatcher msi is roughly twice the size of the old one. Its the same way on another server that upgraded without issue though, so its not like the size is just on this one.

Re: Upgrade QS June 2018 keeps failing

PeterVanOers — Tue, 21 Aug 2018 04:52:46 GMT

The solution for this is the password of the postgresql user qliksenserepository. When it contains special characters the installation or upgrade will fail with the 1603 error on installing the dispatcher.

This is a bug and will be fixed the a future release.

Work a round-> change the password to one without special characters.

Tnx to support of Qlik.

Re: Upgrade QS June 2018 keeps failing

Sebastian_Linser — Tue, 21 Aug 2018 06:41:25 GMT

Hello Peter,

The Bug ID for the issue mentioned of you is: QLIK-90016. All bug fixes are mentioned in the release notes of the newer releases.

regards

Sebastian / Qlik Technical Support

Re: Upgrade QS June 2018 keeps failing

pierrelefrancoi — Tue, 21 Aug 2018 12:47:04 GMT

Hello

Can anybody tell me if the exclamation point ! constitute a "special character" that will crash the upgrade ?

Thanks - Pierre

Re: Upgrade QS June 2018 keeps failing

Sebastian_Linser — Wed, 22 Aug 2018 06:59:38 GMT

Hello Pierre,

i just did a test with Password123! as repository password at the upgrade time and it did not crash the upgrade. So an exclamation point is not the reason the upgrade stops.

regards

Sebastian

Re: Upgrade QS June 2018 keeps failing

nsetty — Mon, 04 Feb 2019 17:28:13 GMT

I am facing same issue.

MSI (s) (4C:E8) [12:24:59:579]: Note: 1: 1708
MSI (s) (4C:E8) [12:24:59:579]: Product: PostgreSQL -- Installation failed.

MSI (s) (4C:E8) [12:24:59:579]: Windows Installer installed the product. Product Name: PostgreSQL. Product Version: 12.44.1. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

I tried password without special characters; simple password...

Installation just fails .

Any help would really appreciate

Thanks