topic Re: Performance issues in Qlik Sense Server June 2018 in Management & Governance

Performance issues in Qlik Sense Server June 2018

raoulis_dimitris — Fri, 20 Jul 2018 06:37:07 GMT

Hello Community,

I am working for a Bank and we have upgraded to Qlik Sense Server June 2018.Previous edition was September 2017 .Our server has the following requirements :

Also we had no problems with previous editions and the data volume of our apps has not changed.

So when opening an app , no matter if it is the Operations Monitor App of the Qlik Sense Server or it is a demo app with limited data like HelpDesk Management or it is a new app we are facing slow response . Below you can see the screen with black background that appears after clicking to open the beginning sheet of the app, which takes almost one to two minutes to open the dashboards!

Latest update is that I repaired the current installation and the result of slow response was the same.Additionally I restarted the server, the services after with no effectiveness.

Please advise if I have to edit settings in qmc or I should back up and restore my site in a new June 2018 installation or to restore back to my previous September 2017.

Thank you,

Raoulis Dimitris

BI Engineer in Bank Group

Re: Performance issues in Qlik Sense Server June 2018

vonkonormalni — Mon, 30 Jul 2018 14:06:41 GMT

We have the same issue after our upgrade to Qlik Sense Server June 2018.

In our case only the applications published by the user (the user is the owner) show the same behavior, the others work just fine.

No solution yet.

Re: Performance issues in Qlik Sense Server June 2018

BalaBhaskar_Qlik — Mon, 30 Jul 2018 14:16:49 GMT

May be this helps a bit:

https://help.qlik.com/en-US/sense/June2018/Subsystems/Monitoring/Content/OperationsMonitor/Diagnosing-slow-system.htm

Re: Performance issues in Qlik Sense Server June 2018

raoulis_dimitris — Tue, 31 Jul 2018 06:37:43 GMT

Specifically in google chrome :

Open the app with the Google Chrome
Open the Inspect Element menu (Ctrl + Shift + I)
Select the Network tab
Reload the page
In the menu bellow the Network tab it must be selected the All option
Right click at the list at the bottom of the menu and select the “Save as HAR with content” option

As you can see these errors are referinig connectors: QvOdbcConnectorPackage, the Essbase Connector, the
QvDataMarketConnector and the Qlik Rest Connector are the components who are responsible for the slow response from server.

After removing these folders, we had no issues with our app which is not using these connectors but now we have problems with license monitor app which needs these connections to reload.Maybe this is a workaround but i expect a more clear and official answer about this problem.

Re: Performance issues in Qlik Sense Server June 2018

alexanek — Wed, 01 Aug 2018 08:03:31 GMT

We have the same issue after our upgrade to Qlik Sense Server June 2018.

it is very critical - business 2 days can’t use system!!!!‌

wait for repair

Re: Performance issues in Qlik Sense Server June 2018

korsikov — Thu, 02 Aug 2018 13:03:16 GMT

I faced with this problem after upgrade from Feb 2018 to April 2018. QS run realy slower

Re: Performance issues in Qlik Sense Server June 2018

millan123 — Thu, 09 Aug 2018 11:15:20 GMT

Any update ? Should we go with June 2018 version ?

Suggestions are appriciated.

Br,

Clark

Re: Performance issues in Qlik Sense Server June 2018

jillwoodley — Wed, 22 Aug 2018 14:40:31 GMT

I have this problem too - have you found any solution please?

Re: Performance issues in Qlik Sense Server June 2018

m_s — Wed, 22 Aug 2018 15:01:09 GMT

Hello clark,

no patches have been released for June 2018 and the slow loading issue still persists (I installed it last week) so I would not recommend upgrading.

I have to wait around 20 seconds before the first chart is displaying correctly, usually this takes less than a second....

Cheers,

Mathias

Re: Performance issues in Qlik Sense Server June 2018

andre_ansaldi — Wed, 22 Aug 2018 19:18:41 GMT

What Authentication method do you use ? (Virtual Proxy section)

Re: Performance issues in Qlik Sense Server June 2018

raoulis_dimitris — Tue, 28 Aug 2018 06:12:00 GMT

For my case i am using the default settings of proxy and virtual proxy section in qmc.

Hope that in the next patch these problems with spinning data connections will be resolved. The thing is that there is no official answer for these errors from official Qlikview Partner.

I have suggested a workaround in this discussion but as i already have mentioned this not the solution.

Re: Performance issues in Qlik Sense Server June 2018

andre_ansaldi — Tue, 28 Aug 2018 11:46:10 GMT

Hi Dimitri,

I installed the last version for a client two weeks ago and we faced the same problem. We managed to improve the performance doing the next modifications:

Make sure you choose the windows pattern and not the form pattern in Windows authentification section

Go to the conector folder: C:\Program Files\Common Files\Qlik\Custom Data
- In each folder, you have a config File (Ex: QvDataMarketConnector.exe), you will have to modify all of them. Make a copy before any modification
- In the <runtime> section, add the following instruction: <generatePublisherEvidence enabled="false"/>. If the runtime section doesn't exist, create it (Before the closing configuration balise):
  - <runtime>
  - <generatePublisherEvidence enabled="false"/>
  - </runtime>
  - </configuration>

Hope It can help.

Regards,

André Ansaldi

Re: Performance issues in Qlik Sense Server June 2018

hartmoli — Fri, 19 Oct 2018 06:02:47 GMT

Hi guys,

I had the same issue by one of our client. The issue indeed occurs if a server does not have as access to the internet.
There is an article on qlik support (Which i'm not allowed to publish here, ask qlik support for article 16310) which describe how to solve this issue.

It's like Dimitris figured out, you have to eliminate those conncetors:

QvDataMarketConnector
QvSalesforceConnector
QvEssbaseConnector
QvRestConnector
QvWebStorageProviderConnectorPackage

Re: Performance issues in Qlik Sense Server June 2018

korsikov — Fri, 19 Oct 2018 08:21:49 GMT

hm. It's not helped