topic Re: Failed to save the deployment on Multi-Cloud Setup Console in Management & Governance

Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Sat, 16 Nov 2024 03:03:53 GMT

I just added a new deployment for Okta identity provider as below:

How can I troubleshooting it? are there some logs to look at?

Did someone face the same issue?

I'm using QSE feb 2020 version.

Many thanks in advance.

Best regards

Andrea

Re: Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Fri, 13 Mar 2020 14:24:38 GMT

below the content of HybridDeploymentService\Trace log file:

197 20200313T152003.496+01:00 INFO PC-ANDREA 19 PC-ANDREA\qlikservice "Request starting HTTP/1.1 POST https://localhost:5927/v1/deployments application/json;charset=utf-8 295" 15064
198 20200313T152005.915+01:00 WARN PC-ANDREA 4 PC-ANDREA\qlikservice Issue checking Elastic endpoint health: uri="/api/v1/collections", statusCode="Unauthorized", reason='"Unauthorized"' 15064
199 20200313T152005.917+01:00 ERROR PC-ANDREA 4 PC-ANDREA\qlikservice Failed to validate connection to deployment name = "xxx" uri = "https://xxx.eu.qlikcloud.com/" with clientId = "0oa304mzw3g6hQSMp4x6", result = "Unauthorized", reason = "Unauthorized" 15064
200 20200313T152005.919+01:00 INFO PC-ANDREA 4 PC-ANDREA\qlikservice "Request finished in 2422.4856ms 400 application/json; charset=utf-8" 15064

what does it means?

Re: Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Thu, 12 Mar 2020 11:04:48 GMT

Hi @Josh_Good , @Michael_Tarallo , @stevedark

any suggestion to understand the possible cause for this issue?

Regards

Andrea

Re: Failed to save the deployment on Multi-Cloud Setup Console

Leigh_Kennedy — Fri, 13 Mar 2020 20:24:35 GMT

Is the identity provider already set up and working with your QCS tenant? It should be before you do this.

Re: Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Mon, 16 Mar 2020 09:35:46 GMT

yes, it works well, take a look on QCS Idp settings below:

Please let me know.

Many thanks in advance.

Best regards

Re: Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Wed, 25 Mar 2020 09:43:40 GMT

reading at https://help.qlik.com/en-US/sense-admin/February2020/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/Managing_QSEoW/SAML-configuration-okta.htm

"If you are installing Qlik Sense Enterprise on Windows, with Multi-Cloud, you must use a developer account for Okta"

what does it means?

could anyone help me?

@Leigh_Kennedy @Josh_Good @neo_lee @Emmanuelle__Bustos

Re: Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Tue, 14 Apr 2020 10:53:03 GMT

hi guys,

any news on this matter?

Re: Failed to save the deployment on Multi-Cloud Setup Console

adinning — Tue, 21 Apr 2020 08:24:02 GMT

Does you QSEoW deployment use the same signed license as your QSEoCS tenant?

If not, try copying your signed license from Cloud console and licensing your windows deployment with that, and try again.

Re: Failed to save the deployment on Multi-Cloud Setup Console

agigliotti — Mon, 11 May 2020 13:04:49 GMT

Yes, QSEoW use the same signed license key as my QSEoCS tenant.
below the log error:

/////
697 20200511T144604.943+02:00 WARN PC-ANDREA 45 PC-ANDREA\qlikservice Issue checking Elastic endpoint health: uri="/api/v1/collections", statusCode="Unauthorized", reason='"Unauthorized"' 11020

698 20200511T144604.948+02:00 ERROR PC-ANDREA 45 PC-ANDREA\qlikservice Failed to validate connection to deployment name = "AKSILIA" uri = "https://XXXXX.eu.qlikcloud.com/" with clientId = "0oa304dk11vsNxUbP4x6", result = "Unauthorized", reason = "Unauthorized" 11020
699 20200511T144604.955+02:00 INFO PC-ANDREA 45 PC-ANDREA\qlikservice "Request finished in 2608.6043ms 400 application/json; charset=utf-8" 11020
/////

could the error be related to the user (PC-ANDREA\qlikservice) running qlik sense windows services ?