topic Re: Account Settings has no info in Management & Governance

Account Settings has no info

jsteyn — Sat, 16 Nov 2024 01:47:11 GMT

Not sure if this is just me but the subscription + payment & billing tabs in account settings seems to be wrong, invoices have 0 values and current subscription is not showing, please see below.

which results in me not being able to add/remove licenses.

Re: Account Settings has no info

Sonja_Bauernfeind — Wed, 29 Jul 2020 09:01:26 GMT

Hello @jsteyn - You may want to contact support at https://support.qlik.com/ if you're expecting licenses to be available. They can help you get to the bottom of this.

Re: Account Settings has no info

sir_stone — Thu, 30 Jul 2020 08:50:57 GMT

I experience the same issue and I'm in contact with support. Let know you when i get information.

Re: Account Settings has no info

sir_stone — Fri, 14 Aug 2020 06:37:17 GMT

My case was successfully resolved. Obiously it was triggered by having two different active subscriptions on the same Qlik User Id. One was the trial of Qlik Sense Business which followed after they canceled Qlik Cloud and the second one was the SaaS subscription we finally decided to do.

Re: Account Settings has no info

jsteyn — Fri, 14 Aug 2020 06:43:50 GMT

We had exactly the same issue wrt multiple subscriptions. Glad to say it is resolved now.

Thanks