topic Re: Upload Rejected by Qlik Cloud App in Management & Governance

Upload Rejected by Qlik Cloud App

CurtDaughtryBP — Fri, 02 Apr 2021 08:35:21 GMT

Getting this error from the script.

App is in Qlik Cloud. It runs every hour. We are an enterprise customer.

It is taking data from SalesForce and putting to Google Drive.

Was working. Now it's not. Any help is greatly appreciated.

-----------

Reload log

Re: Upload Rejected by Qlik Cloud App

Jamie_Gregory — Fri, 31 Jul 2020 15:46:56 GMT

@CurtDaughtryBP Is there anything else in the log or if you do a trace in the browser are any other errors reported?

Re: Upload Rejected by Qlik Cloud App

CurtDaughtryBP — Fri, 31 Jul 2020 19:52:00 GMT

Not that I am aware of. The issue happens during a scheduled reload so it would be difficult for me to capture the web traffic.

The task failed 5 times (once every hour for 5 hours) then "unscheduled" itself before I noticed.

I have notifications turned on and the email client configured and tested in the console but did not receive any email about the error.

I went in to the hub, scheduled the app again and so far it has worked for the last 3 attempts.

I have not seen the error while in the load editor but it is very difficult to do any retro diagnostic on the cloud client as I have no visibility to the environment. Nor was I alerted. And only through investigation discovered the schedule had been altered.

Any help would be greatly appreciated.

Re: Upload Rejected by Qlik Cloud App

squeakie_pig — Fri, 31 Jul 2020 21:50:57 GMT

@Jamie_Gregory - we also regularly get this error message. It is almost as though there is a bottleneck and the "server settings" is limited to 3. I remember there being a setting in qlikview QMC that you could change this setting - something to do with concurrent processing. But it's been a long time since I've seen qlikview QMC so I don't remember what it was.

It only happens on scheduled tasks - when you reload them manually it works fine so you can't replicate the error. At the time of day we have no other scheduled tasks running.

It happens when trying to store to any cloud platform (Azure, Google Drive, Dropbox).

Changing the scheduled time has helped once or twice, but every now and then it comes back. This of course doesn't help @CurtDaughtryBP as they reload hourly. The restriction in SaaS to only be able to load on the hour or the inability to chain tasks is EXTREMELY limiting.

Re: Upload Rejected by Qlik Cloud App

CurtDaughtryBP — Mon, 03 Aug 2020 13:48:33 GMT

Agree with @squeakie_pig . This needs to be a setting in the admin's control. Or at least documented so we are able to schedule / plan accordingly.

@Jamie_Gregory is there a way to overcome?

Re: Upload Rejected by Qlik Cloud App

Jamie_Gregory — Mon, 03 Aug 2020 19:10:19 GMT

@CurtDaughtryBP I will check to see if there are any limitations. Since you rescheduled the task on Friday, has it continued to run or did it stop again?

Re: Upload Rejected by Qlik Cloud App

Jamie_Gregory — Tue, 04 Aug 2020 18:38:16 GMT

@CurtDaughtryBP @squeakie_pig I reached out to R&D and they are looking into it. I will let y'all know when I have some more information.

Re: Upload Rejected by Qlik Cloud App

CurtDaughtryBP — Fri, 07 Aug 2020 13:35:30 GMT

@Jamie_Gregory It has failed since. Not as often. But still happening.

Topic for another thread. I am not being notified when a failure occurs even though the setting to notify is turned on and email is configured correctly in the console.

Re: Upload Rejected by Qlik Cloud App

Jamie_Gregory — Wed, 26 Aug 2020 14:48:13 GMT

@CurtDaughtryBP @squeakie_pig How are the tasks running? R&D is still in discussions but I would recommend creating an Idea for retries and being able to configure how many retries. Post the link for the Idea here so the other person can upvote as well as anyone else looking for this feature.

Re: Upload Rejected by Qlik Cloud App

CurtDaughtryBP — Wed, 26 Aug 2020 15:04:36 GMT

@Jamie_Gregory Thanks for the update. Tasks still fail every 5 or so runs. I'll post the idea. I have another thread where I am curious why the notifications for the failed reload are not triggering as well. If you could weigh in, that would be greatly appreciated.

Idea: https://community.qlik.com/t5/Ideas/Auto-Retry-for-Failed-Tasks-in-Qlik-SaaS/idi-p/1738879#M3290

Notification issue: https://community.qlik.com/t5/Qlik-Sense-SaaS-Multi-Cloud/Space-Notifications-not-working-for-Qlik-SaaS/m-p/1738858

Re: Upload Rejected by Qlik Cloud App

Jamie_Gregory — Wed, 26 Aug 2020 20:02:59 GMT

@CurtDaughtryBP Thank you! And yes, I will take a look at the other issue.

Re: Upload Rejected by Qlik Cloud App

squeakie_pig — Thu, 27 Aug 2020 14:15:18 GMT

Thank you @Jamie_Gregory . Appreciate the update. Unfortunately, my client has decided they are going to ditch Qlik and move to Power BI. They are finding the SaaS offering unreliable and the lack of scheduling options limiting - especially since there are no potential fixes or updates to these in the near future. 😞 Cheers