topic Re: Space Notifications not working for Qlik SaaS in Management & Governance

Space Notifications not working for Qlik SaaS

CurtDaughtryBP — Sat, 16 Nov 2024 18:11:07 GMT

I have an instance of Qlik SaaS. When an app fails to reload, we do not get any notification via email despite all the settings being enabled.

The email setup from the console settings are configured and working.

The notifications in the Hub for the app is selected.

The notifications for the user are set for Global.

Will someone please advise how to troubleshoot?

Thank you.

Re: Space Notifications not working for Qlik SaaS

CurtDaughtryBP — Mon, 31 Aug 2020 14:23:51 GMT

@Jamie_Gregory Please if you have any thoughts it would be much appreciated.

Re: Space Notifications not working for Qlik SaaS

Jamie_Gregory — Wed, 09 Sep 2020 13:29:59 GMT

@CurtDaughtryBP The web notifications within QSB seem to be working now. It looks like they separated web vs email but email is grayed out for me. Is it for you?

Re: Space Notifications not working for Qlik SaaS

CurtDaughtryBP — Mon, 14 Sep 2020 15:53:32 GMT

@Jamie_Gregory I do see the option now but a test reveals that no emails are being triggered still.

Re: Space Notifications not working for Qlik SaaS

CurtDaughtryBP — Mon, 14 Sep 2020 15:54:51 GMT

To clarify, I see the web/email option and have everything selected. I also have the console configured for our email client and it says it is setup successful and delivers test message successfully. However, the space/app level notifications are not working.

Re: Space Notifications not working for Qlik SaaS

CurtDaughtryBP — Tue, 15 Sep 2020 14:51:27 GMT

It's working! Got a notification this morning.

I did not change anything so I'm guessing Qlik's engineering team made a change.

Would love to know what the change was.

Re: Space Notifications not working for Qlik SaaS

Jamie_Gregory — Tue, 15 Sep 2020 20:04:15 GMT

@CurtDaughtryBP That's great! I was just coming back to say that they are working for me so I am glad they are working for you as well.

I do not see the specific change made but it does look like a couple issues were fixed regarding email notifications with the most recent update.

Please use the "Accept as Solution" on your last post so the thread gets marked as "solved".