topic Frequent 'please wait, reconnecting...' messages in Management & Governance

Frequent 'please wait, reconnecting...' messages

scottduthie — Fri, 02 Apr 2021 08:54:26 GMT

We are getting frequent 'please wait, reconnecting...' messages - (5 times in 1 hour this morning).

Sometimes after 5-10 seconds the Qlik screen come back, other times we get 'Unable to reconnect, please refresh to try again'.

When this is happening I have a stable internet connection with 100MB/s+ download speed, so I don't believe this has anything to do with our connection, but more the availability on the Qlik SaaS side.

Is anyone else experiencing this frequently?

Re: Frequent 'please wait, reconnecting...' messages

Fred — Wed, 24 Mar 2021 21:40:54 GMT

Experiencing exactly the same issue in different tenants.
Frequency fluctuates from day to day for me.

Re: Frequent 'please wait, reconnecting...' messages

alimuratbar — Thu, 03 Mar 2022 20:48:08 GMT

Me too. It's boring but i couldn't find any solution or fix.

Re: Frequent 'please wait, reconnecting...' messages

CurtDaughtryBP — Tue, 12 Jul 2022 17:37:23 GMT

We are having the same issue. Sometimes even more frequent that your scenario. 1-2 times within 10 mins.

Re: Frequent 'please wait, reconnecting...' messages

Frank_S — Tue, 12 Jul 2022 22:25:15 GMT

If you are experiencing connectivity issues and you suspect Qlik Cloud itself, you may view the cloud status here.

https://status.qlikcloud.com/

If all shows green in cloud services, this could mean:

your desktop could be having browser performance issues (check task manager and or restart your computer)
or your network might be having issues (restart your network router where possible)

Re: Frequent 'please wait, reconnecting...' messages

Ken_T — Tue, 18 Jul 2023 13:37:24 GMT

did anyone ever find any root cause or workaround for this?
was it user specific?
was it machine specific?

we have users on SAAS/QCG who see this often
connecting
connected

every few minutes
and have not found the root cause or any workaround yet

Re: Frequent 'please wait, reconnecting...' messages

André — Tue, 01 Oct 2024 22:59:27 GMT

Constantly seeing this with our cloud tenant also...
Did you ever get to the bottom of the issue?