topic Re: Qlik Sense - Unknown connection type in Management & Governance

Qlik Sense - Unknown connection type

caiogil1 — Sat, 16 Nov 2024 17:50:46 GMT

Hi,

I'm facing this issue after upgrade Qlik Sense to Sep 2020 Patch 3. Actually it began a short while after the upgrade, but suddenly it appeared to the data connections tab in the data load script page with a message "Unknown connection type: QvOdbcConnectorPackage.exe" (also QVRestConnector.exe) like bellow:

When I try to create another connection a I realized that there is like has no connectors available.

Anyone faced this before or have any tips to fix that? Maybe reinstall connectors package?

Re: Qlik Sense - Unknown connection type

Bastien_Laugiero — Tue, 06 Apr 2021 13:21:43 GMT

Hi,

Do you have internet connectivity on your Qlik Sense server(s)?

I have seen this article solving this error message: https://support.qlik.com/articles/000024864

Hope this helps!

Re: Qlik Sense - Unknown connection type

caiogil1 — Tue, 06 Apr 2021 13:39:36 GMT

Hi @Bastien_Laugiero ,

It was some problem with security level on the network/server, it was blocking the connectors from working properly. Maybe even deleting the .exe connectors.

Security team just added some configurations to trust Qlik Connections and reinstalled the connectors. It's working again.

Re: Qlik Sense - Unknown connection type

SureshbaabuAZ — Wed, 09 Jun 2021 11:28:43 GMT

Hello,

We are experiencing this issue on Feb 2020 Patch 2 version. Would it be possible to share the following?

1. Config change details performed by the security team to trust the Qlik Connections

2. Steps to reinstall the connectors for Qliksense

Thank you,

Suresh

Security team just added some configurations to trust Qlik Connections and reinstalled the connectors. It's working again.

Re: Qlik Sense - Unknown connection type

ISS83 — Fri, 11 Jun 2021 07:10:12 GMT

Hi,

we experienced the similar issue after upgrading to Qlik Sense February 2021 and for us it was the "Unknown connection type: QvOdbcConnectorPackage.exe" error. This was caused by a missing connector_sdk_module_obdc.js file in C:\Program Files\Common Files\Qlik\Custom Data\QvOdbcConnectorPackage\web\ folder. This can be verified by opening the console (F12) in Chrome while in Data Load Editor in Qlik and seeing if in the Console tab there is an error indicating the missing connector_sdk_module_obdc.js file.

The solution was to copy that missing js file from another environment running the same Qlik Sense version and after that the connectors started working again normally. No idea what could have caused this though, since there were no errors or such during installation.

Re: Qlik Sense - Unknown connection type

Sera — Mon, 13 Sep 2021 12:05:14 GMT

Hallo ISS83,

would it be possible, that u (or someone else?) share the file that u have mentioned?
( that "connector_sdk_module_obdc.js"-file, located under C:\Program Files\Common Files\Qlik\Custom Data\QvOdbcConnectorPackage\web\ )

F12 tells me the same file is missing - unfortunately we don't have a multi-environment-setup to simply copy it from elsewhere...

And i am facing exactly the same Problem as stated in the original posting.
Installing / Updating the Qlik ODBC Connectors didn't help (Qlik Sense STILL seem to USE his OWN OLD connector, rather than the package-installable one, that seems to be used only for Qlik View).

Hope that file works it wonders, without make us need to ENTIRELY REINSTALL Qlik Sense (Enterprise)...

Re: Qlik Sense - Unknown connection type

Sera — Tue, 14 Sep 2021 06:46:27 GMT

Seems like i found another fix that i like to share here for future Community-members running into same problem:

https://community.qlik.com/t5/Knowledge/Missing-or-unknown-data-connections-Data-Sources-and-Qlik-ODBC/ta-p/1814412

Seems like the QS version-upgrade is the safest bet.

Re: Qlik Sense - Unknown connection type

Sera — Wed, 15 Sep 2021 12:53:49 GMT

Update:
Updating from v8 to v11 (of the Feb 2021 Version) solved initial problem for us. (see link above)