Bad data exception and high CPU usage

SandeepKarumuri1 — Tue, 18 May 2021 08:02:03 GMT

we are seeing bad data exception and also high CPU usage (reaching 100% and not coming down) in the event logs, below are the Application error and .net error, no installations was done, no upgrades or anything. Any thoughts or suggestions would be appreciated.

.Net error

Application: dotnet.exe
CoreCLR Version: 4.6.26515.7
Description: The process was terminated due to an unhandled exception.
Exception Info: Internal.Cryptography.CryptoThrowHelper+WindowsCryptographicException: Bad Data
at Internal.NativeCrypto.CapiHelper.ToKeyBlob(RSAParameters rsaParameters)
at System.Security.Cryptography.RSACryptoServiceProvider.ImportParameters(RSAParameters parameters)
at Qlik.ServiceUtils.Security.Cryptography.RsaHelper.GetRsaPrivateKey(TextReader reader)
at Qlik.ServiceUtils.Security.Certificates.FileCertificateProvider.SetPrivateKey(Stream privateKeyStream)
at Qlik.ServiceUtils.Security.Certificates.FileCertificateProvider.SetPrivateKey(String privateKeyPath)
at Qlik.ServiceUtils.Configuration.ConfigurationExtensions.CreateProvider(ICertificateConfiguration config)
at Qlik.ServiceUtils.Configuration.SecurityConfigurationService.<>c__DisplayClass18_0.<ConfigureServerSecurity>g__ConfigureListener|0(ListenOptions options)
at Microsoft.AspNetCore.Server.Kestrel.Core.KestrelServerOptions.Listen(IPEndPoint endPoint, Action`1 configure)
at Microsoft.Extensions.Options.OptionsFactory`1.Create(String name)
at System.Lazy`1.ViaFactory(LazyThreadSafetyMode mode)
at System.Lazy`1.ExecutionAndPublication(LazyHelper executionAndPublication, Boolean useDefaultConstructor)
at System.Lazy`1.CreateValue()
at Microsoft.AspNetCore.Server.Kestrel.Core.KestrelServer.CreateServiceContext(IOptions`1 options, ILoggerFactory loggerFactory)
at Microsoft.AspNetCore.Server.Kestrel.Core.KestrelServer..ctor(IOptions`1 options, ITransportFactory transportFactory, ILoggerFactory loggerFactory)
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, ServiceProviderEngineScope scope)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScoped(ScopedCallSite scopedCallSite, ServiceProviderEngineScope scope)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)
at Microsoft.AspNetCore.Hosting.Internal.WebHost.EnsureServer()
at Microsoft.AspNetCore.Hosting.Internal.WebHost.BuildApplication()
at Microsoft.AspNetCore.Hosting.Internal.WebHost.StartAsync(CancellationToken cancellationToken)
at Microsoft.AspNetCore.Hosting.WebHostExtensions.RunAsync(IWebHost host, CancellationToken token, String shutdownMessage)
at Microsoft.AspNetCore.Hosting.WebHostExtensions.RunAsync(IWebHost host, CancellationToken token)
at Microsoft.AspNetCore.Hosting.WebHostExtensions.Run(IWebHost host)
at QibWebchatService.Program.Main(String[] args)

Application error

Faulting application name: dotnet.exe, version: 2.1.26515.5, time stamp: 0x5afb4a19
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec5262a
Exception code: 0xe0434352
Fault offset: 0x0000000000007afc
Faulting process id: 0xf28
Faulting application start time: 0x01d74aca91e44749
Faulting application path: C:\Program Files\Qlik\Sense\ServiceDispatcher\dotnet\dotnet.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d0326f0e-b6bd-11eb-80f9-0050568f9753
Faulting package full name:
Faulting package-relative application ID:

Re: Bad data exception and high CPU usage

Maria_Halley — Tue, 18 May 2021 09:51:09 GMT

@SandeepKarumuri1

This looks like a QlikSense question so I will move the Question to the Sense board.

The windows event logs for .net is not telling us very much. You have to start looking in the QlikSense logs.

Is there an issue for end users?

Can you check which process is using the CPU?

Re: Bad data exception and high CPU usage

SandeepKarumuri1 — Tue, 18 May 2021 10:52:36 GMT

@Maria_Halley - Thanks for directing to right location.

I don't think there is a issue for end users but the monitoring system is generating alerts.

we have to check QlikSense service logs?, we will check which process is taking the CPU

Re: Bad data exception and high CPU usage

anhtoanvu — Thu, 01 Jul 2021 11:30:30 GMT

@SandeepKarumuri1

Hi Sandeep, i'm facing the same issue did you find a solution for your problem?

Kind Regards Anh Toan

Re: Bad data exception and high CPU usage

SDT — Thu, 18 Nov 2021 21:39:59 GMT

We are having a similar problem also. Having to reboot every few days to eliminate 100% CPU load.

topic Re: Bad data exception and high CPU usage in Management & Governance

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