topic Re: Not find the ticket number for Support Call in Management & Governance

Not find the ticket number for Support Call

KefangWorker — Tue, 01 Jun 2021 14:57:42 GMT

Hi,

how to find the ticket number for my post that I can give to the Support Team call?? People from call have required me to give. But I couldn't find the number.
When I tried to give the number in the url like 1812105 in https://community.qlik.com/t5/Deployment-Management/Slow-Performance-to-open-sheets-and-calculate/td-p/1812105 . People say this is not my ticket. I am really confused.

regards

Kefang

Re: Not find the ticket number for Support Call

Maria_Halley — Thu, 03 Jun 2021 08:12:47 GMT

Hi @KefangWorker

The link you are referring to is a community post and not a support case.

Here are the instructions to open a support case

https://community.qlik.com/t5/Knowledge-Base/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

Re: Not find the ticket number for Support Call

KefangWorker — Tue, 08 Jun 2021 09:53:34 GMT

Achso.. I got it then. Thanks a lot!

Kefang

Re: Not find the ticket number for Support Call

KefangWorker — Thu, 10 Jun 2021 19:31:39 GMT

Hi Maria,

who can create a support case?? I have the account in Qlik Sense Community. However, when I tried to create a support case under the link you provided, it didn't work...
The procedure that goes wrong can be seen here.

It asked me to login, I followed the order at first, then it turned to this page:

I did try to logout and login again. However, still not working.

So, I wonder if there is some role limits to create a support case?? When there is one, how to apply for this? Thanks

Regards

Kefang

Re: Not find the ticket number for Support Call

Maria_Halley — Mon, 14 Jun 2021 08:47:16 GMT

@KefangWorker

Will it let you add a case for Customer support?

They should be able to help you with this.

You can also send them an e-mail

customersupport@qlik.com

Re: Not find the ticket number for Support Call

KefangWorker — Tue, 15 Jun 2021 08:52:17 GMT

Hi Maria,

not, I tried again, it wouldn't let me create any support case. The issue stays the same like shown in the pictures.

Kefang

Re: Not find the ticket number for Support Call

Maria_Halley — Tue, 15 Jun 2021 14:26:04 GMT

I would send them an e-mail