topic Re: Qlik Data Transfer in Management & Governance

Qlik Data Transfer

Arun_Kumar1 — Wed, 13 Oct 2021 10:51:36 GMT

Hi,

Qlik data transfer tool is showing white(blank) page error & sometimes unable to connect to the tenant.

Re: Qlik Data Transfer

Vinay_B — Wed, 13 Oct 2021 11:18:24 GMT

Hi @Arun_Kumar1 This error might happen for multiple reasons. To be sure we will need to know the below details:

Is there any other Qlik application installed on the same server? (It is recommended to install Qlik data transfer in a standalone server)
The version of Qlik data transfer
Log file or what is the error in log file

Below articles will be the right place to start the troubleshooting:

Let me know how it goes. Thanks!

Re: Qlik Data Transfer

Arun_Kumar1 — Wed, 13 Oct 2021 12:14:43 GMT

Hi Vinay

Let me check and update

Thanks!!

Re: Qlik Data Transfer

Arun_Kumar1 — Wed, 13 Oct 2021 12:25:53 GMT

Hi Vinay

The Ciper setting have allready tried but it didnt work even for white page. Also try all the solution provide in link.. Kindly suggest some other work around to resolve the issue.

Re: Qlik Data Transfer

Vinay_B — Wed, 13 Oct 2021 16:33:43 GMT

Hey Arun,

What is the error you see in the Log? I can try to suggest a workaround if I know what is the error in the log.

Log can be found here - C:\ProgramData\Qlik\DataTransfer\Log

Re: Qlik Data Transfer

Arun_Kumar1 — Thu, 14 Oct 2021 08:56:31 GMT

Hi Vinay

I have performed the Activity but not able to see the Error Log.

STEP:1 LOCAL DISK C

Step:2

Step:3

Step:4

LOG DETAIL:

Re: Qlik Data Transfer

Vinay_B — Thu, 14 Oct 2021 11:45:10 GMT

Hello Arun,

You need to enable the "show hidden file" option to see the log file. See below:

https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2#:~:text=Select%20the%20Start%20button%2C%20then,drives%2C%20and%20then%20select%20OK.

Then go to this folder- C:\ProgramData\Qlik\DataTransfer\Log

In the meantime, you can try below steps:

Login DataTransfer service account
Run PowerShell in administrator mode.
Run "Set-ExecutionPolicy RemoteSigned" in PowerShell and selecting Y.
Confirm the command ran without errors.
Restart the machine.

Do confirm if you have any other Qlik applications running on the same server? (Qliksense/Qlikview/Nprinting)

Re: Qlik Data Transfer

Arun_Kumar1 — Thu, 14 Oct 2021 11:50:14 GMT

Ok Vinay,

Let me check

Thanks!

Re: Qlik Data Transfer

Arun_Kumar1 — Thu, 14 Oct 2021 11:59:36 GMT

Hi vinay,

We have allready performed all this step & there is no other Qlik Application running

The main issue is for White screen error and Qlik Data transfer is unable to generate the certificate. Request you to resolve this on priority as this is a production issue.

I request a call back or a remote session at the earliest as possible.

Thanks!

Re: Qlik Data Transfer

Vinay_B — Thu, 14 Oct 2021 12:27:05 GMT

Hello Arun,

If you haven't done already, please raise a support ticket so that we can arrange a call or a zoom session to look at the environment.

https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992