topic Re: Desktop connect to enterprise in Management & Governance

Desktop connect to enterprise

MuratDz — Tue, 19 Oct 2021 15:34:40 GMT

Hey! As part of the partnership agreement, the qlick sense server was installed, after which I try to connect the qlick sense desktop to it. I get an error (screenshot).
What can be done to fix it?

Re: Desktop connect to enterprise

Vinay_B — Tue, 19 Oct 2021 16:52:33 GMT

Hi @MuratDz Can you please convert the error to English, please?

Do verify if you meet the requirement: https://community.qlik.com/t5/Knowledge/Qlik-Sense-Desktop-Authentication-Requirements/ta-p/1800043

Also, check the below article:

https://community.qlik.com/t5/Support-Updates-Blog/Troubleshooting-Qlik-Sense-Desktop-Authentication/ba-p/1731891

Re: Desktop connect to enterprise

MuratDz — Tue, 19 Oct 2021 17:48:15 GMT

Hello! The error says: "Failed to open the selected hub".

All requirements are met. At the first attempt, there was a message about the invalid certificate, I chose "accept". After that I get an error in the photo

At the same time, QMC and HUB open perfectly in the browser

Re: Desktop connect to enterprise

Vinay_B — Wed, 20 Oct 2021 08:57:56 GMT

Hi @MuratDz I see, Can try to below steps and let me know how it goes?

https://community.qlik.com/t5/Knowledge/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/ta-p/1798702

Thanks!

Re: Desktop connect to enterprise

MuratDz — Wed, 20 Oct 2021 10:30:18 GMT

It worked for me! Many thanks!