https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871904#M20949 <P>You should be able to log in a guest, and create a case with customer support, they can help you with your account. You can also use the chat bot in the Support section. It will create a case for you if it can't solve you issue.</P><P>Make sure that you pick "account related" in the&nbsp;problem type.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</P><P>&nbsp;</P><P><A href="https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992" target="_blank">https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992</A></P> Thu, 16 Dec 2021 09:48:19 GMT Maria_Halley 2021-12-16T09:48:19Z https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871620#M20941 <P>Hi,</P> <P><SPAN class="VIiyi"><SPAN class="JLqJ4b ChMk0b" data-language-for-alternatives="en" data-language-to-translate-into="fr" data-phrase-index="0" data-number-of-phrases="9"><SPAN>We purchased Qlik Sense Enterprise Basic OEM maintenance for our customer.</SPAN></SPAN></SPAN></P> <P>I have the invoice with the License ID.</P> <P><SPAN class="VIiyi"><SPAN class="JLqJ4b ChMk0b" data-language-for-alternatives="en" data-language-to-translate-into="fr" data-phrase-index="4" data-number-of-phrases="9"><SPAN>To activate the server I need the serial number and control number corresponding to the license to get the LEF.</SPAN></SPAN> </SPAN></P> <P>How and where do i find the SN and CN ?</P> <P>Thanks in advance,</P> <P>Karl</P> <P>&nbsp;</P> Wed, 15 Dec 2021 17:55:46 GMT https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871620#M20941 k_bousson 2021-12-15T17:55:46Z https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871820#M20944 <P><a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/10228">@k_bousson</a></P><P>&nbsp;</P><P>You can do this from the portal, see link to instructions below.</P><P>&nbsp;</P><P><A href="https://community.qlik.com/t5/Knowledge/How-to-request-a-control-number-and-LEF/ta-p/1714096" target="_blank">How to request control number</A></P> Thu, 16 Dec 2021 07:53:38 GMT https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871820#M20944 Maria_Halley 2021-12-16T07:53:38Z https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871897#M20948 <P><a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/942">@Maria_Halley</a>&nbsp;</P> <P><SPAN>I already followed the instructions but am blocked at the login page. </SPAN></P> <P><SPAN>Following the link to log to the Support Portal, it lead me to the page <A href="https://qliksupport.force.com/QS_LoginInfo" target="_blank">https://qliksupport.force.com/QS_LoginInfo</A> where my login is unknown.</SPAN></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QLik01.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/68700i22CF3F8F6015E131/image-size/large?v=v2&amp;px=999" role="button" title="QLik01.png" alt="QLik01.png" /></span></P> <P data-unlink="true">When i try to log in, i am forwarded to page https://qlik.okta.com/app/salesforce/exkigo6ok8l5UF9RX0x7/sso/saml&nbsp; where my login is also unknown.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Qlik02.PNG" style="width: 557px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/68701iEE013ED4056A6437/image-size/large?v=v2&amp;px=999" role="button" title="Qlik02.PNG" alt="Qlik02.PNG" /></span></P> <P>Is the login to the community different from the support one ?<BR />How do i create a proper support login if needed ?</P> <P>&nbsp;</P> Thu, 16 Dec 2021 09:37:25 GMT https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871897#M20948 k_bousson 2021-12-16T09:37:25Z https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871904#M20949 <P>You should be able to log in a guest, and create a case with customer support, they can help you with your account. You can also use the chat bot in the Support section. It will create a case for you if it can't solve you issue.</P><P>Make sure that you pick "account related" in the&nbsp;problem type.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</P><P>&nbsp;</P><P><A href="https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992" target="_blank">https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992</A></P> Thu, 16 Dec 2021 09:48:19 GMT https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1871904#M20949 Maria_Halley 2021-12-16T09:48:19Z https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1873210#M20985 <P><a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/10228">@k_bousson</a></P><P>&nbsp;</P><P>Were you able to get in touch with&nbsp; customer support to get your control number?</P> Mon, 20 Dec 2021 09:49:40 GMT https://community.qlik.com/t5/Management-Governance/How-Where-to-find-Serial-Number-and-Control-Number-for-a-licence/m-p/1873210#M20985 Maria_Halley 2021-12-20T09:49:40Z