topic Sense upgrade to June-18 failure in Management & Governance https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132624#M2096 <HTML><HEAD></HEAD><BODY><P>Hello all</P><P></P><P>just upgraded from sense 3.2.5 to June-18</P><P>installation finished with a success message but i cannot reach Hub/QMC.</P><P></P><P>during upgrade i entered&nbsp; the service user password and the domain prefix (Domain\User)</P><P>but when i check services widows replaces the domain with a '.' : (.\User) as the domain is local server</P><P><SPAN style="font-size: 10pt;"><BR /></SPAN></P><P><SPAN style="font-size: 10pt;">any ideas ?</SPAN></P><P></P><P>advanced thanks</P></BODY></HTML> Wed, 29 Aug 2018 11:00:51 GMT ilanbaruch 2018-08-29T11:00:51Z Sense upgrade to June-18 failure https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132624#M2096 <HTML><HEAD></HEAD><BODY><P>Hello all</P><P></P><P>just upgraded from sense 3.2.5 to June-18</P><P>installation finished with a success message but i cannot reach Hub/QMC.</P><P></P><P>during upgrade i entered&nbsp; the service user password and the domain prefix (Domain\User)</P><P>but when i check services widows replaces the domain with a '.' : (.\User) as the domain is local server</P><P><SPAN style="font-size: 10pt;"><BR /></SPAN></P><P><SPAN style="font-size: 10pt;">any ideas ?</SPAN></P><P></P><P>advanced thanks</P></BODY></HTML> Wed, 29 Aug 2018 11:00:51 GMT https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132624#M2096 ilanbaruch 2018-08-29T11:00:51Z Re: Sense upgrade to June-18 failure https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132625#M2097 <HTML><HEAD></HEAD><BODY><P>user you used is service user?</P></BODY></HTML> Wed, 29 Aug 2018 11:01:56 GMT https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132625#M2097 shraddha_g 2018-08-29T11:01:56Z Re: Sense upgrade to June-18 failure https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132626#M2098 <HTML><HEAD></HEAD><BODY><P>the user is running the services </P></BODY></HTML> Wed, 29 Aug 2018 11:11:58 GMT https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132626#M2098 ilanbaruch 2018-08-29T11:11:58Z Re: Sense upgrade to June-18 failure https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132627#M2099 <HTML><HEAD></HEAD><BODY><P>May be check this:</P><P></P><P><A href="https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooting-superuser-password-validation.htm" title="https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooting-superuser-password-validation.htm">https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooting-su…</A></P></BODY></HTML> Wed, 29 Aug 2018 12:49:59 GMT https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132627#M2099 BalaBhaskar_Qlik 2018-08-29T12:49:59Z Re: Sense upgrade to June-18 failure https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132628#M2100 <HTML><HEAD></HEAD><BODY><P><A href="https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooting-cannot-access-the-hub-or-the-QMC-after-installation.htm" title="https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooting-cannot-access-the-hub-or-the-QMC-after-installation.htm">https://help.qlik.com/en-US/sense/June2018/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooting-ca…</A></P></BODY></HTML> Wed, 29 Aug 2018 12:50:28 GMT https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/132628#M2100 BalaBhaskar_Qlik 2018-08-29T12:50:28Z Re: Sense upgrade to June-18 failure https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/1582732#M13671 <P>Hi,&nbsp;</P> <P>In this type of situation, I would recommend to check first you can log in successfully with the service account to the Qlik sense server, in order to&nbsp; discard any issue with the account itself.&nbsp;</P> <P>If you can login OK, I would proceed as follows:</P> <P>- check the&nbsp; system repository log file located in %ProgramData%\Qlik\Sense\Log\Repository\Trace, see if any error during the migration of the database. If you find errors look for a possible solution in support.qlik.com</P> <P>- check the windows event viewer logs, first with the security log file, see if you have any audit failure concerning that domain account which could have been caused by a policy.</P> <P>- check your server local security policy, see if a policy have been set to prevent the service account to run (example: deny log on as a service)&nbsp;</P> <P>Best regards,&nbsp;</P> <P>Alexis</P> <P>&nbsp;</P> Tue, 21 May 2019 12:44:14 GMT https://community.qlik.com/t5/Management-Governance/Sense-upgrade-to-June-18-failure/m-p/1582732#M13671 Alexis_Touet 2019-05-21T12:44:14Z