topic Re: Sense Service unavailable issues in Management & Governance

Sense Service unavailable issues

Gertjan — Fri, 17 Dec 2021 14:18:58 GMT

In our stable Qlik Sense environment we got some issues since 2 days. After reloading it is not possible to save the app. Also creating an app, of changing a loadscript will give errors.

I also tried to duplicate a app, then I get the following error:

Command=Duplicate app;Result=-2146233074;ResultText=Error: Service Unavailable [503]:Service Unavailable(GetObjectStream encryption failed [None of the encrypted secrets in the response from encrypt/batch were ok]) 0 0 0 INTERNAL System 1b9729cc-89ab-447d-bfd5-c5f8835a9d48 License Monitor_28.5.0.0 Repository Not available /qrs/{id}/copy?name={name} Duplicate app -2146233074 Duplicate failed. App 'License Monitor' duplicated to 'License Monitor_28.5.0.0'. Additional info: 'Service Unavailable [503]:Service Unavailable(GetObjectStream encryption failed [None of the encrypted secrets in the response from encrypt/batch were ok])' 664e604b-f995-476b-ab53-015609634832

When I try to reload an app from the Hub, everything will be good, but it fails on saving the app. Please any suggestions.

We have it on both environments, Development AND Production.

Re: Sense Service unavailable issues

Maria_Halley — Wed, 22 Dec 2021 12:56:11 GMT

@Gertjan

I think you will have to log a case for this, since we will probably have to access site specific data, like logs etc.

If you are not sure on how to create a case see link below

https://community.qlik.com/t5/Knowledge/How-to-create-a-technical-case-in-the-support-case-portal/ta-p/1846171

Re: Sense Service unavailable issues

Gertjan — Fri, 24 Dec 2021 12:18:26 GMT

Excuse me for late reply.

We found the solution yet on the QVF Encryption on the ServiceCluster. This was checked on and gave the errors. I unchecked the field, rebooted the server and the problem was solved.