topic Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss? in Management & Governance

Error while authenticating for Qlik Sense Desktop - Failed to open the selected hub

simonaubert — Fri, 09 Sep 2022 19:27:47 GMT

Hello all,

I meet this annoying issue on my Qlik Sense Desktop for a few days.

Context :
Fresh Install
February 2022 SR1 release
Qlik Sense server is on Azure
This is not a TEST server.

Here my troubleshooting :

1/ configuration of the virtual proxy. Seems ok to me. Anonymous user is not selected.

2/ I have a professional licence associate to my account

3) I have deactivated the proxy PAC

4) I click on the link in Qlik Sense Server (QSEOW, a good old on-premise server)

5) Seems cool now : I see my authentication link

6) And finally no: certificate issue... But I click on accept

7/ The final error message

Pretty sure I miss something but what?

Best regards,

Simon

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

Benoit_C — Fri, 11 Mar 2022 17:11:15 GMT

Hi @simonaubert,

I'm checking it, I'll let you know.

Thanks for reporting this.

Can you please confirm what is the Qlik Sense version installed in your server ? (not the Qlik Desktop version)

Regards,

Benoit

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

simonaubert — Fri, 11 Mar 2022 17:50:19 GMT

Hello @Benoit_C

November 2020 Patch 1.
1.3.102.6

Thanks for your help 🙂

Best regards,

Simon

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

Daniele_Purrone — Mon, 14 Mar 2022 08:19:06 GMT

Hi @simonaubert ,

I see an alert here for the https session:

Can you please verify that? If there are issues with the https connection, they might result in the problem you are seeing.

Daniele

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

Benoit_C — Tue, 15 Mar 2022 14:17:56 GMT

Hi @simonaubert,

I've reproduced similar behavior than you.

I'm checking it internally.

I'll let you know.

A workaround would be to use a previous version of Qlik Sense Desktop, like the version November 2021.

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

simonaubert — Tue, 15 Mar 2022 19:39:28 GMT

Hello @Daniele_Purrone and @Benoit_C

So here some screenshots about the certificate

I had noticed this issue but as a few weeks ago I was ok with this certificate, I have some doubt it's the cause. Moreover, one of my coworker confirmed me she can authenticate.

Thanks for your help.

Best regards,

Simon

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

Benoit_C — Wed, 16 Mar 2022 08:23:00 GMT

Hi @simonaubert, probably your coworker is using a different version of Qlik Sense Desktop.
I'll let you know about our internal investigation.

Regards,

Benoit

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

Benoit_C — Mon, 21 Mar 2022 13:07:28 GMT

Hi @simonaubert

R&D confirmed there is a defect with Feb 2022 as I was able to reproduce the issue.
I've raised an internal case: QB-9484

There is no ETA yet for a fixed, hopefully it will be fixed in next patch release.

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

simonaubert — Mon, 21 Mar 2022 13:33:04 GMT

Hello @Benoit_C

Thanks, hope to get the patch soon !

Best regards,

Simon

Re: Error "Failed to open the selected hub" on Qliksense Desktop.. what do I miss?

Benoit_C — Mon, 28 Mar 2022 10:15:09 GMT

Hello @simonaubert,

This defect will be fixed in May 2022 Qlik Desktop version.

Regards,
Benoit