topic Re: Administrator Licence in Management & Governance

Administrator Licence

Phloema1 — Mon, 11 Apr 2022 11:02:56 GMT

Hi team

I have been a new collaborator for a few months of Phloema Srl, an Italian Qlik partner; I have a problem because the license linked to the email bi@phloema.com is not of the Administrator type and therefore I cannot use it to develop and make demos to potential customers. I need an operational Phloema license to be able to develop apps without using customer licenses.
How can I resolve the situation?
Thanks in advance

Best Regards

Tiziano Fusi

Phloema Srl

Re: Administrator Licence

Seanog_Murphy — Mon, 11 Apr 2022 12:50:47 GMT

Hi @Phloema1,

Can you please clarify if this is Qlik Sense SaaS or Qlik Sense client managed? If you are referring to a professional license which is needed to develop apps, then please have the RootAdmin or Tenant Admin assign you a professional license if there is one available.

If you need an additional license, please reach out to your account manager to arrange this.

Re: Administrator Licence

Albert_Candelario — Tue, 12 Apr 2022 19:28:32 GMT

Hello @Phloema1,

Thanks for posting.

As @Seanog_Murphy already mentioned we need more clarity on the product used here. If using Qlik Cloud you might need to have access to the customer tenant to be able to have the appropriate roles to create apps, manage connections,... and a professional license assigned.

If using Qlik Sense client-managed, then you could use Qlik Sense Desktop authenticated potentially to your partner tenant.

Could you also clarify what do you by "Administrator type"?

Cheers,

Albert

Re: Administrator Licence

Phloema1 — Thu, 21 Apr 2022 06:53:30 GMT

Hi Albert,

Sorry for the delay due to the Easter holidays..

I am not aware of the type of contract between Qlik and Phloema. I would like to understand which and how many licenses we have as Phloema Srl partners and how to activate them because at this moment we are not able to develop apps and show them to customers.

Best regards

Tiziano

Re: Administrator Licence

Seanog_Murphy — Thu, 21 Apr 2022 06:57:16 GMT

Hi @Phloema1

Please confirm which product you are using?
Has the product been licensed already? Or are you trying to apply the license?
Has the user been assigned a license?

Re: Administrator Licence

Phloema1 — Thu, 21 Apr 2022 07:17:25 GMT

Hi

The product is Qlik Sense Enterprise SaaS NFR (0006351816369731),
I have a licence and a tenant (phloema.eu.qlikcloud.com) and attached you can see the situation of 'My Qlik'

thank
regards
Tf

Re: Administrator Licence

Seanog_Murphy — Thu, 21 Apr 2022 07:26:45 GMT

Hi @Phloema1

Unfortunately, I cannot see any attachments. If you are using SaaS then you will need to have the tenant admin assign a professional license to the user to allow them to create / develop apps. This can be done in the management console .
See the article here for more detail:
- https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/SaaS-user-allocations.htm

Re: Administrator Licence

Albert_Candelario — Thu, 21 Apr 2022 15:18:00 GMT

Hello @Phloema1 ,

I would also recommend to review these videos to have a better understanding of our product:

STT - Top 5 Things to Know When Using Qlik Sense Enterprise SaaS - YouTube

New Qlik Cloud - (Qlik Sense SaaS) Hub UI Change - Quick Demo - Navigation Panel Update - YouTube

Cheers!