topic Getting error as 'Connector is not Responding' in Qlik Sense Desktop in Management & Governance

Getting error as 'Connector is not Responding' in Qlik Sense Desktop

Ipsita — Mon, 30 Jul 2018 09:58:52 GMT

Hi Team,

Need your help to understand and solve the error message I am getting in June 2018 version.

Before I was using September 2017 version of Qlik Sense Desktop and then also when I was opening data manager it shows 'The connector is not responding. Contact your system administrator.'

I again upgraded the version to June 2018 but still getting the same error message.

Because of this issue I am not able to create any data connection. OLE DB providers are also not getting loaded.

I found the below post related to this issue but it did not work for me.

FAILED TO LOAD CONNECTION ISSUE AT QS HUB | Qlik Community

Any help and suggestion is highly appreciated.

Regards,

Ipsita

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

bbax1234 — Fri, 10 Aug 2018 15:20:44 GMT

I also get the same error did you find a workaround?

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

ssapseid — Sun, 12 Aug 2018 21:49:51 GMT

I had the exact same problem. Had a 1 hour call with Qlik Support.

It turns out my McAfee Virus Protection was blocking the Connector exe's in the folder C:\Users\<Name>\AppData\Local\Programs\Common Files\Qlik\Custom Data.

Sense June 2018 works fine now.

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

Anonymous — Mon, 13 Aug 2018 12:57:53 GMT

Hi Bharat,

Unfortunately I am still getting the same error. I have no clue why I am not getting this error in my laptop where i freshly installed Qlik sense for first time. However, this connector issue still persist in my desktop where I upgraded the version. Even on getting this error I uninstalled and reinstall QS. At final error still persist.

@ Hi Qlik Team. please guide.

Thanks,

Ipsita

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

Vasiliy_Beshentsev — Thu, 30 Aug 2018 07:16:21 GMT

All you need to do is reinstall (or repair/upgrade) Qlik Sense with Administrator permissions.

This is the only thing that helps me.

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

Anonymous — Thu, 30 Aug 2018 07:21:14 GMT

Thanks Vasiliy for your reply.

I tried twice the tradition of reinstall/uninstall/upgrade but its still an issue.

Regards,

Ipsita

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

BalaBhaskar_Qlik — Thu, 30 Aug 2018 10:28:54 GMT

May be, do the configuration mentioned like in below link:

QRS error: Connector is not responding

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

BalaBhaskar_Qlik — Thu, 30 Aug 2018 10:30:58 GMT

May be, because of the Antivirus setup, it's blocking the connectors.

The root cause - issues with connectors are in this case caused by McAfee - ADAPTIVE THREAT PROTECTION. When turned off the connectors and ODBC work.

This could be McAfee issue or threat policy set by company's security.

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

BalaBhaskar_Qlik — Sat, 01 Sep 2018 11:02:19 GMT

Refer this:

Connector is not responding in Qlik sense desktop with MySQL ODBC driver

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

felipesalzano — Fri, 21 Sep 2018 12:17:19 GMT

The same thing happened to me, I had to turn off McAfee real-time scanning

Re: Getting error as 'Connector is not Responding' in Qlik Sense Desktop

Anonymous — Sun, 30 Dec 2018 04:24:00 GMT

Open McAfee Internet Security ~ Click on PC Security tab ~ Click on Real-Time Scanning sidebar ~ Click on Excluded Files ~ Click on Add file button ~ Provide the relevant connector package file to be excluded.

For csv files, I excluded C:\Users\<Name>\AppData\Local\Programs\Common Files\Qlik\Custom Data\QvWebStorageProviderConnectorPackage\QvWebStorageProviderConnectorPackage.exe for McAfee to scan.

I hope this will help.