topic Custom Session Timeout Error Message in Management & Governance

Custom Session Timeout Error Message

BrionBaskerville — Fri, 03 Jun 2022 18:00:56 GMT

Hello Qlik community

I am trying to change the text of the session timeout error message:

Following this post and making changes to the client.json and engine.json file seem to have no effect.

Is there another way this can be achieved? Would appreciate any help in figuring out how to change the text of these error messages.

Thank you!

Re: Custom Session Timeout Error Message

NadiaB — Fri, 03 Jun 2022 20:05:49 GMT

Hi @BrionBaskerville

By any chance did you restart the services?

Could it be possible to share a copy of the files that were changed?

Is this a multinode environment?
Thank you !

Re: Custom Session Timeout Error Message

BrionBaskerville — Fri, 03 Jun 2022 21:13:55 GMT

Hi!

Yes I restarted the services.

Oh yes of course, I'll attach a copy of the files that were changed(client.json and engine.json).

Yes this is a multinode environment, the files were updated in the central node.

Really appreciate your help! Thank you!

Re: Custom Session Timeout Error Message

Eugene_Sleator — Tue, 07 Jun 2022 15:22:20 GMT

hi @BrionBaskerville you should try to change the text found in the "\Program Files\Qlik\Sense\Client\translate\en-US\hub.js" .. this is where the text "Connection lost......" error is saved.

Note: if this suggestion helps to resolve the issue or answers your question, it will be appreciated if you select the "Accept as Solution" option.

Re: Custom Session Timeout Error Message

BrionBaskerville — Tue, 07 Jun 2022 18:57:14 GMT

Hi @Eugene_Sleator

I changed the text. Restarted the Qlik Sense proxy service. Deleted browser cache. However, still no change unfortunately

Thank you for the suggestion and help!

Re: Custom Session Timeout Error Message

Eugene_Sleator — Wed, 08 Jun 2022 08:59:06 GMT

Hi @BrionBaskerville try to restart all the services

follow this Guide as the order of stopping and restarting is important ... Let me know if it makes any difference

Re: Custom Session Timeout Error Message

BrionBaskerville — Tue, 14 Jun 2022 19:13:25 GMT

Hi @Eugene_Sleator ,

There was a miscommunication on my end with my team and the incorrect server was being changed. After dealing with that, and restarting all services, it works!

Hub.js changed the error messages within the hub.

Engine.json and client.json changed the error messages within the sheets.

Thank you so much!