topic Re: Cannot connect to Qlik Sense server in Management & Governance

Cannot connect to Qlik Sense server

jochem_zw — Fri, 19 Sep 2014 13:13:15 GMT

there was a error, connection lost.............................

When i look in the Proxy LOG it says:

Error during stream authentication to server

Authentication failed because the remote party has closed the transport stream.

at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)↵↓ at Qlik.Sense.Common.Communication.Tcp.StreamFactory.<>c__DisplayClassd.<>c__DisplayClassf.<Negotiate>b__b(IAsyncResult result)

209f2e9e-d70b-422b-844d-239ae54a0ad9

Re: Cannot connect to Qlik Sense server

Fri, 19 Sep 2014 13:21:10 GMT

Hi,

In the QMC, go to Proxies - Central Proxy and click Edit.

Then, click on the "Default proxy" property on the right panel and add the IP address of the server to the "Websocket origin whitelist".

Apply changes and try again.

Re: Cannot connect to Qlik Sense server

jochem_zw — Fri, 19 Sep 2014 13:26:58 GMT

Nope, same error!

Re: Cannot connect to Qlik Sense server

Fri, 19 Sep 2014 13:36:35 GMT

I would suggest that you file a case in the portal for this issue.

Re: Cannot connect to Qlik Sense server

Fri, 19 Sep 2014 13:39:28 GMT

I don't want to sound like Captain Obvious but be sure you typed the server IP address and not the client IP address.

Re: Cannot connect to Qlik Sense server

Fri, 19 Sep 2014 14:00:04 GMT

Hi Jochen, You can start to check that the certificates is in place for the service running the qlik sense services. If you open MMC and remove the certificate snap in, can you see any Sense certificates?

Thanks,

Regards

Katarina

Re: Cannot connect to Qlik Sense server

pbr — Fri, 19 Sep 2014 14:22:38 GMT

To help on the point Katarina made, here is the process to find and possibly recreate the certificates if you need to -

Stop Qlik Sense Repository Service (this will also stop the other services)
Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
Add snap-in for Certificates: My user account and Local Computer account
In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
Start Qlik Sense Repository Service and verify it created the new certificates
Start the rest of the services

There's no need to do a full reinstall to propagate new certificates. They are being created by the Repository Service automatically if missing.

Re: Cannot connect to Qlik Sense server

bradshields — Sun, 21 Sep 2014 23:36:26 GMT

Hi Pierce

I am not seeing any certificates issued. I am using an account that is admin on the domain and local admin just for good measure. Any ideas?

Re: Cannot connect to Qlik Sense server

Mon, 22 Sep 2014 07:08:06 GMT

Hi Brad, if you do not see any certificates issued, then this is the problem.

Were you able to install qlik sense without any problems? or did you receive any kind of error messages? Also did you follow the qlik sense quick installation guide when installing Qlik Sense?

Thank you

Regards

Katarina

Re: Cannot connect to Qlik Sense server

jochem_zw — Wed, 24 Sep 2014 13:13:50 GMT

I made a ticket for support, thnx!

Re: Cannot connect to Qlik Sense server

bradshields — Thu, 25 Sep 2014 02:15:51 GMT

HI Anna,

This was a machine that had a different computer name and had a version of Sense (Beta 0.95) installed on it. I removed Sense and renamed the computer to its current name and attempted to installed Sense on the machine.

The installer must look for the certificate and does not take into account the computer name hence the certificates were there but referenced the previous computer name and none were created under the new computer name. I guess the installer should be able to cope with this?

I removed those old certificates using the advice from Pierce, uninstalled and re-installed Sense and the certificates were created. Unfortunately I now get

I am thinking I will remove the VM completely and start again.

Re: Cannot connect to Qlik Sense server

pbr — Thu, 25 Sep 2014 14:13:51 GMT

Brad,

If you could provide the logs (Default location - C:\ProgramData\Qlik\Sense\Log) we can review them here, but if you want you can also open a Support case to look at it as well. You're also more than welcome to try a new VM if you would like.

Re: Re: Cannot connect to Qlik Sense server

bradshields — Fri, 26 Sep 2014 06:46:21 GMT

Hi Pierce,

I used Chrome and I could reach the Management Console and apply the license. The was a waste of nearly two days! Now I am trying to add a directory service. From the QlikView Server elsewhere in our network I can see the path. But on entering this in Sense it fails. The log is attached. Is this likely to be firewall?

Re: Re: Cannot connect to Qlik Sense server

pbr — Fri, 26 Sep 2014 15:02:20 GMT

Is the LDAP you're trying to do a LDAPS?

Re: Cannot connect to Qlik Sense server

bradshields — Thu, 30 Oct 2014 01:02:48 GMT

I needed to add a username and password to reach LDAP.

Re: Cannot connect to Qlik Sense server

Wed, 12 Nov 2014 11:58:07 GMT

Hi Borja.

I typed the server IP address, but not works. I typed the host name and works!!

Thanks a lot!!

Re: Cannot connect to Qlik Sense server

Anonymous — Fri, 07 Aug 2015 04:27:36 GMT

In our experience you need to do two things:

1. Whitelist the IP address in the Virtual Proxy (most people get this right). As per earlier reply: QMC -> Proxies - Central Proxy / Edit / "Default proxy" and add the IP address of the server to the "Websocket origin whitelist".

AND

2. Allow HTTP / port 80 in the Proxy configuration. Note, you don't even need to allow port 80 through the firewall. If you point to address https://nnn.nnn.nnn.nnn/hub then there will be no traffic on port 80, it's 100% HTTPS on 443.

Note: this is for Qlik Sense 2.02

Screen shot of our proxy configuration page below - this is Sense version 2.02

Re: Cannot connect to Qlik Sense server

Anonymous — Fri, 04 Dec 2015 17:15:24 GMT

what helped me was adding our domain to "white list" on the QMC - it is under virtual proxy. I did not have to add actual IP address

Re: Cannot connect to Qlik Sense server

muhammadasfand — Thu, 20 Dec 2018 13:21:42 GMT

Did you get the issue resolved? If yes can you please share the workout.

Thanks,

Re: Cannot connect to Qlik Sense server

prashanthi_gn — Sun, 10 Feb 2019 07:51:35 GMT

Do I have to add the all the rim node ips to the whitelist??

I see the below error a lot in my repository -->trace -->system logs

Exception received from websocket listener Authentication failed because the remote party has closed the transport stream. at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)↵↓ at Qlik.Sense.Communication.Communication.Tcp.StreamFactory.<>c__DisplayClass10_1.<Negotiate>b__2(IAsyncResult result) 9a199504-318b-416e-8a1a-483cc6cfba84