topic Re: Incomprehensible license problem since this morning in Management & Governance

Incomprehensible license problem since this morning

AMBRE — Wed, 29 Jun 2022 12:51:35 GMT

We have purchased QLIK Sense and QLIK NPrinting licenses valid until 31/03/2025, however, since this morning, we have lost all our accesses. Why did we lose our access?

This request is urgent because the project team can no longer work

Sincerely

Ambre NODIN

Re: Incomprehensible license problem since this morning

John_Sathya — Fri, 01 Jul 2022 20:18:36 GMT

Hello @AMBRE ,

Would you please attach a screenshot of what is the error that you see?
Have you applied the license to the Environment already?

Re: Incomprehensible license problem since this morning

Boris_I — Mon, 04 Jul 2022 09:55:45 GMT

Hi @AMBRE ,

Please open a case with support.

Do not disclose license information in a community post.

Regards

Boris

Re: Incomprehensible license problem since this morning

Albert_Candelario — Tue, 05 Jul 2022 20:22:15 GMT

Hello @AMBRE ,

Thanks for posting.

Could it be you are using a SLK and there is not connectivity to internet?

Cheers,

Albert