topic Re: Error installing Qlik Sense after Shared persistence storage in Management & Governance

Error installing Qlik Sense after Shared persistence storage

abbieharrison1 — Tue, 05 Jul 2022 12:32:27 GMT

I am getting errors when trying to install Qlik Sense Enterprise for windows February 2021 and May 2021

I get up to added the "Shared persistence storage" and when I click Next I get an error. The log file contains "Unexpected error during configuration: System.NullReferenceException: Object reference not set to an instance of an object" but I can't find any information about this error

I have tried multiple times while running as administrator and have tried Feb 2021 and May 2021 and get the same issue

I am following the instructions here: https://help.qlik.com/en-US/sense-admin/May2021/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Deploy_QSEoW/Installing-Qlik-Sense-Basic.htm and have set up the share as per instructions here: https://help.qlik.com/en-US/sense-admin/May2022/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Deploy_QSEoW/Creating-a-file-share.htm

Re: Error installing Qlik Sense after Shared persistence storage

Eugene_Sleator — Tue, 05 Jul 2022 13:55:03 GMT

Hi @abbieharrison1 please refer to this article is explains how to check the installation logs to find the reason the installation is failing

Re: Error installing Qlik Sense after Shared persistence storage

abbieharrison1 — Tue, 05 Jul 2022 14:12:53 GMT

Hi @Eugene_Sleator

I have checked those logs and the only error I can see is "Unexpected error during configuration: System.NullReferenceException: Object reference not set to an instance of an object". I don't know what this means and I can't find anything on the community.

The log doesn't contain "Return value 3" anywhere

In the screenshot I have amended the username to be "myusername" on the 3rd and 4th line

Re: Error installing Qlik Sense after Shared persistence storage

Eugene_Sleator — Tue, 05 Jul 2022 14:38:09 GMT

Hi @abbieharrison1 have you tried logging in as the service account that runs the Qlik services? Qlik Sense Enterprise installation package checks to ensure that the service account has the appropriate rights on the Service Cluster path that was entered during installation. In order to check the rights on the share, the installer uses Windows APIs which require an interactive logon rights in order to impersonate the service account.

If this is still failing you could try a silent install as per this guide;
Installing Silently