topic Re: QLIK license - missing 1 license allocation in Management & Governance

QLIK license - missing 1 license allocation

tnunes — Thu, 21 Jul 2022 13:51:11 GMT

Hi all,

I am in a project where we should have 24 license to use.

At this moment I only have 23 allocated, but I cannot allocated the 24th.

Can anyone help me to check what is going on?

Thanks

Re: QLIK license - missing 1 license allocation

Miguel_Angel_Baeyens — Thu, 21 Jul 2022 15:00:39 GMT

Any chance that the license was recently deallocated and is still in quarantine?

Re: QLIK license - missing 1 license allocation

Albert_Candelario — Fri, 22 Jul 2022 04:52:15 GMT

Hello @tnunes ,

If using a SLK, kindly connect to the Licenses DB with PgAdmin and recheck the allocations tables, unsure none is allocated to a user similar to Aut0|xxxxx...

If that is the case, let us know here and we will provide further steps 🙂

Cheers,

Albert

Re: QLIK license - missing 1 license allocation

tnunes — Fri, 22 Jul 2022 12:54:47 GMT

Hi,

I checked the licenses_assignments table and didn't find any user like that.

I have there the 23 users.

Is there any way to confirm the max number of assignments available for my license?

Thanks

Re: QLIK license - missing 1 license allocation

Albert_Candelario — Sat, 23 Jul 2022 17:41:24 GMT

Hello @tnunes ,

Kindly contact our Customer Support team via chat and they will be able to check the # of available assignments by contacting the appropriate teams, if needed they will create a case to follow up.

To contact us directly via chat use the blue help bubble at the bottom right corner of every Support Page on Qlik Community.

Cheers,

Albert