topic Re: Qlik Sense Upgrade issue May2022 in Management & Governance

It is not possible to upgrade a rim node using Synchronized persistence. Please uninstall the existing version before installing this package.

nagarwal — Wed, 08 Mar 2023 20:12:20 GMT

Hello,

I was trying to upgrade my Qlik Sense server from Aug 2021 to May 2022. but it got errored out and when I am trying to install again it is giving me below error

It is not possible to upgrade a rim node using Synchronized persistence. Please uninstall the existing version before installing this package.

I am attaching the log files which were generated when upgarde got errored out.

Could you please help me out with this as what went wrong and what should I do now?

Re: Qlik Sense Upgrade issue May2022

Benoit_C — Fri, 29 Jul 2022 08:54:53 GMT

Hello @nagarwal,

I've just checked your log. In log file named "Qlik_Sense_May_2022_20220728161722_016_ServiceDispatcher.log" if you search "value 3" you will find the exact reason why it's failing:

Product: Qlik Sense Service Dispatcher -- Disk full: There is not enough disk space on the volume 'C:' to continue the install with recovery enabled. 1,650,156 KB are required, but only 1,140,364 KB are available. Click Ignore to continue the install without saving recovery information, click Retry to check for available space again, or click Cancel to quit the installation.

Disk full: There is not enough disk space on the volume 'C:' to continue the install with recovery enabled. 1,650,156 KB are required, but only 1,140,364 KB are available. Click Ignore to continue the install without saving recovery information, click Retry to check for available space again, or click Cancel to quit the installation.

So you would need more space available on your C Drive.

Regards,

Benoit

Re: Qlik Sense Upgrade issue May2022

nagarwal — Fri, 29 Jul 2022 09:01:20 GMT

Hello @Benoit_C

Thanks for the response. I have Created the space in C drive and Did repair the existing Qlik Sense Installation but now the server is not coming up and many Qlik Sense services (Repository,Engine,Proxy) are missing from the services. when I am trying to upgarde it is givng me below error

It is not possible to upgrade a rim node using Synchronized persistence. Please uninstall the existing version before installing this package.

Re: Qlik Sense Upgrade issue May2022

Benoit_C — Fri, 29 Jul 2022 09:10:44 GMT

Hi @nagarwal,

In that case it means the installation didn't manage to rollback after the upgrade/installation failed.

You would need to follow below article:

https://community.qlik.com/t5/Knowledge/Upgrading-Qlik-Sense-Enterprise-on-Windows-fails-but-Qlik-Sense/ta-p/1713233

Regards,

Benoit