topic Re: Qlik Sense Management Console - Cannot Connect in Management & Governance

Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Fri, 03 Oct 2014 09:53:32 GMT

Hello,

I have Installed Qlik Sense Server on my Laptop. All the services are running but I cannot access my Management Console.

I did the test using IE and Chrome , but I have the same message Error code: ERR_CONNECTION_REFUSED.

I did check the Proxy settings and change the parameter in Skype to avoid port 80 usage.

Any suggestion ?

Thanks a lot

Philippe

Re: Qlik Sense Management Console - Cannot Connect

pbr — Fri, 03 Oct 2014 13:44:17 GMT

Philippe,

If you could attach the log files (C:\ProgramData\Qlik\Sense\Log) to this post we can review them and see if we can find out what's causing the issue.

Pierce

Re: Qlik Sense Management Console - Cannot Connect

JonnyPoole — Fri, 03 Oct 2014 16:20:29 GMT

Allo Phillippe, Sense is by default configured with Https:// and so port 443 is an issue too and is also used by skype.

If you stop skype and exit and restart the sense proxy service are u good.

the above error will appear in the logs as well as Pierce mentions.

Re: Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Fri, 03 Oct 2014 16:30:55 GMT

I will check it.

Thanks a lot

Philippe

Philippe Motillon | Directeur Pratique Data Discovery | Manager, Data Discovery Practice

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Le 2014-10-03 à 12:21, Jonathan Poole <qcwebmaster@qlikview.com<mailto:qcwebmaster@qlikview.com>> a écrit :

Qlik Community<http://community.qlik.com/>

Qlik Sense Management Console - Cannot Connect

reply from Jonathan Poole<http://community.qlik.com/people/jpe?et=watches.email.thread> in Qlik Sense - Installation, Deployment & Management - View the full discussion<http://community.qlik.com/message/625106?et=watches.email.thread#625106>

Re: Re: Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Fri, 03 Oct 2014 17:47:10 GMT

Hi Pierce ,

Here are the log files.

Thanks again for your help.

Philippe

Re: Re: Qlik Sense Management Console - Cannot Connect

pbr — Fri, 03 Oct 2014 19:27:34 GMT

From what I see, the Repository Service isn't started.

Also, there is no Repository logs. Is the service actually running? Can you post a screenshot of the Services? One thing to review is the Event Viewer logs for the OS to see if there is anything there.

Could not contact local repository to retrieve proxy settings

The remote server returned an error: (403) Forbidden.

1674

20141003T100004.807-0400

INFO

CAYMXL0146

System.Scheduler.Scheduler.Core.Utility.SystemInformationProvider

9284

4f6cd49f-6410-48a5-880b-809727748b14

CAYMXL0146\Qvs

Tried to contact the Repository 1520 times. Slowing down...

4f6cd49f-6410-48a5-880b-809727748b14

1675

20141003T100009.816-0400

ERROR

CAYMXL0146

System.Scheduler.Scheduler.Communication.Wrapper.Repository.RepositoryWrapper

9284

2b1d181f-32d9-4739-8c01-45521f3f7dac

CAYMXL0146\Qvs

Exception message from RestResponse: The remote server returned an error: (403) Forbidden.

2b1d181f-32d9-4739-8c01-45521f3f7dac

20141003T051221.719-0400

WARN

CAYMXL0146

Security.Proxy.Qlik.Sense.Common.Security.SecuritySetup

8872

1c29ffe3-2617-4c38-8d95-3987931f7740

CAYMXL0146\Qvs

Trusted root certificates on this node is uncomfortably high: 314

1c29ffe3-2617-4c38-8d95-3987931f7740

20141003T051221.722-0400

WARN

CAYMXL0146

Security.Proxy.Qlik.Sense.Common.Security.SecuritySetup

8872

f648ef55-0df7-49b4-8c47-988ebd2dc77d

CAYMXL0146\Qvs

This might impede SSL communication, since Windows truncates too large (300+) lists of Trusted root certificates that are sent to client during SSL handshake.

f648ef55-0df7-49b4-8c47-988ebd2dc77d

20141003T051221.722-0400

WARN

CAYMXL0146

Security.Proxy.Qlik.Sense.Common.Security.SecuritySetup

8872

8fcd131d-9e57-4707-88ba-1dcc587c0fb5

CAYMXL0146\Qvs

Please consider removing too old or otherwise invalid trusted root certificates (under LocalMachine/Root)

8fcd131d-9e57-4707-88ba-1dcc587c0fb5

You can review this thread for the above error as well -

Re: Re: Re: Qlik Server is installed and running, but I can't connect

Pierce

Re: Re: Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Fri, 03 Oct 2014 20:16:49 GMT

Re: Re: Re: Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Fri, 03 Oct 2014 20:22:48 GMT

Here are the files for the repository service

Re: Qlik Sense Management Console - Cannot Connect

pbr — Tue, 07 Oct 2014 13:50:10 GMT

Philippe,

I would open a case with Support to review the issue with you.

Pierce

Re: Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Tue, 07 Oct 2014 13:51:55 GMT

Thanks a lot.

Re: Qlik Sense Management Console - Cannot Connect

pbr — Tue, 07 Oct 2014 14:42:35 GMT

Philippe,

Though, did you review the link I sent with a possible solution to the certificate part?

Pierce

Re: Qlik Sense Management Console - Cannot Connect

PhilippeMotillon — Tue, 07 Oct 2014 15:38:46 GMT

I did check it , but no change.

Philippe