topic Re: QlikSense Desktop Authentication getting stuck in Management & Governance

QlikSense Desktop Authentication getting stuck

pauljohansson — Thu, 01 Sep 2022 13:15:04 GMT

Hi,

I'm on QlikSense Windows Enterprise Version 2022 May SR4 & QlikSense Desktop 2022 May SR4.

I struggle to authenticate using the QlikSense Desktop. After authenticating with QlikSense Desktop, QlikSense Desktop, gets stuck - see attachments. I was able to do this with 2021 November.

Anyone with simlilar issues?

Thanks in advance!

Paul

Re: QlikSense Desktop Authentication getting stuck

Ray_Strother — Thu, 01 Sep 2022 13:48:25 GMT

Hello ,

Please review the following links and confirm the appropriate steps have been followed.

https://community.qlik.com/t5/Support-Updates-Blog/Troubleshooting-Qlik-Sense-Desktop-Authentication/ba-p/1731891

https://community.qlik.com/t5/Knowledge/Configuring-Qlik-Sense-Desktop-authentication-link/ta-p/1715457

Thanks

Re: QlikSense Desktop Authentication getting stuck

pauljohansson — Thu, 01 Sep 2022 14:00:06 GMT

Hej @Ray_Strother

Thanks for a quick reply

The firewall is blocking the required ports.	Contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443): qlik.com, .auth0.com and *qlikcloud.com.	since im using QlikSense EnterPrise Windows. This should be OK.
Version of Qlik Sense Desktop.	Verify that you have the most up to date version of Qlik Sense Desktop installed.	Im using 2022 SR4 . same version on desktop client as in Server.
A proxy is being used to access the internet.	It may be necessary to bypass the Proxy to log on and authenticate or to contact your local/IT network administrator to ensure the appropriate ports are opened.	Where Can I see a list of ports needed?
A VPN is being used.	Disconnect from the VPN or contact your l local/IT network administrator to ensure the appropriate ports are opened.	No vpn is being used
The incorrect license was granted in Qlik Sense Enterprise.	A professional or user access license is required to authenticate against Qlik Sense Enterprise.	professional license is granted