topic Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid') in Management & Governance

Error Accessing QMC - cannot read properties of undefined (reading 'userid')

WillBooker — Thu, 18 Aug 2022 09:25:48 GMT

When opening the QMC we are experiencing the error "cannot read properties of undefined (reading 'userid')".

Sometimes it can be cleared by clicking Refresh but sometimes it persists.

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Alan_Slaughter — Mon, 22 Aug 2022 20:08:54 GMT

Hi WillBooker, can you apply this article:

https://community.qlik.com/t5/Knowledge/How-to-configure-the-WebSocket-origin-allow-list-and-best/ta-p/1716765

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

WillBooker — Wed, 24 Aug 2022 09:37:35 GMT

Thanks for your reply Alan but I'm afraid the Host Allow List already had the correct addresses.

Any other advice greatly appreciated.

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

marcos_herrera — Fri, 02 Sep 2022 13:51:07 GMT

Hi Dear Will

I had the same issue yesterday, Did you to solve it? I tried clear all Additional response headers but not worked

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

afuruya — Wed, 07 Sep 2022 15:56:55 GMT

Hi Will
I am facing the same problem. I am not certain, but it seems to have occurred since the upgrade to August 2022.

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Mario_Petre — Thu, 15 Sep 2022 12:18:07 GMT

Qlik Support is currently investigating this issue as it seems to impact several customers.

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Albert_Candelario — Mon, 19 Sep 2022 06:18:31 GMT

Hello all,

As @Mario_Petre said, as of now there is a defect with our engineering team and is currently under investigation.

The defect id is QB-14353 for your reference.

Kindly, check the release notes for the defect id to ensure it has been resolved on later versions.

We will also update this topic once it has been resolved and we know where the fix will be delivered.

Cheers,

Albert

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Giovanni_Civardi — Mon, 19 Sep 2022 06:46:49 GMT

Thank you @Mario_Petre and @Albert_Candelario , is this issue happening under particular condition? could you please give more info on this? we are going to plan some upgrades to aug 2022 SR1 and this could represent a reason to choose May 2022. Thanks in advance.

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

RafaelBarrios — Mon, 19 Sep 2022 07:35:35 GMT

Hi @WillBooker,

The same problem occurred to me when we updated to Feb2022, I also opened a case to Qlik and we are waiting to increase the resources but I don't think it is the cause.

in my case we had a multinode installation, central node, rim node and another just for qlik database and qvds.
This is a problem with the APIs or queries that the QMC uses in the back and the speed to get the response, as soon as I reduced the number of users (in my case more than 100,000), I checked also some custom properties and security rules that were not well implemented and its "temporarily solved".

Best,

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Albert_Candelario — Mon, 19 Sep 2022 13:02:28 GMT

Hello @RafaelBarrios,

As of now, we could only reproduce in May and August 2022 tracks. Is the same exact issue the one you are experiencing on Feb 2022, maybe you are using a particular patch?

Cheers,

Albert

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

NadiaB — Mon, 19 Sep 2022 13:17:21 GMT

Hi @WillBooker

By any chance have you tried to restart the service dispatcher?

Could you clear your browser cache as well and see if that helps?

Kind Regards.

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

RafaelBarrios — Mon, 19 Sep 2022 18:16:55 GMT

Hi @Albert_Candelario

this happened to one of my client when we updated from feb2021 to feb2022 patch 7.

they have 3 environments

Productive: central + 2 nodes +fileserver with qlik DB

Quality: central + 1 node + fileserver with qlik DB

Sandbox: one full node

only the sandbox does not present the fault but very few users use it

also many of the APIs used for monitoring apps and other external task like /user/full were returnig timeout errors

only when we reduced the number all errors desapears.

you can check all the info in case 00045119.

Best,

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Albert_Candelario — Wed, 21 Sep 2022 12:17:47 GMT

Hello all,

We have confirmed the issue has been introduced as of February 2022 Patch5 and above on such February 2022 track.

We will keep you posted.

Cheers,

Albert

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

mstoler — Thu, 29 Sep 2022 14:24:37 GMT

Hello,

I am also experiencing this issue with Aug 2022 Patch 1.

Is there a fix available?

Thank You,

Michael

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Albert_Candelario — Thu, 29 Sep 2022 14:31:10 GMT

Hello @mstoler,

if all goes well, will be fixed on Patch2 for August version.

Cheers,

Albert

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

mstoler — Thu, 29 Sep 2022 14:33:10 GMT

Hello,

Am I correct that the message is harmless and a refresh usually fixes the problem and it only occurs in the qmc?

Thanks,

Michael

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Albert_Candelario — Thu, 29 Sep 2022 20:04:39 GMT

Correct @mstoler.

Patch 2 should be out on next October 12th.

Cheers,

Albert

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

RafaelBarrios — Sat, 01 Oct 2022 15:53:47 GMT

Hi @Albert_Candelario

Thanks for the info.

Will it be a patch to Feb2022 or May2022 versions ?
we cant take our clients to August22 yet.

Best,

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

Albert_Candelario — Sun, 02 Oct 2022 17:28:30 GMT

Hello @RafaelBarrios ,

The fix are expected if all goes well on next patches:

August 2022 Patch2
May 2022 Patch7
February 2022 Patch10
November 2022 IR

Cheers,

Albert

Re: Error Accessing QMC - cannot read properties of undefined (reading 'userid')

RafaelBarrios — Mon, 03 Oct 2022 06:52:23 GMT

Great @Albert_Candelario !!!

Thanks for the info 🤞