topic Re: Contact su in Management & Governance

Contact su

Piotr_Frydrych — Mon, 07 Nov 2022 12:32:39 GMT

The button "Contact support" seems not to work when clicking on it on my business computer (Trriey in Edge and Google Chrome). Perhaps due to the security settings. How can I contact support then?

Regards,

P.Frydrych

Re: Contact su

Chip_Matejowsky — Mon, 07 Nov 2022 17:59:30 GMT

Hi @Piotr_Frydrych,

Are you unable to reach https://community.qlik.com/t5/Support/ct-p/qlikSupport ? What geographic region/country are you attempting to connect from?

Best Regards

Re: Contact su

Piotr_Frydrych — Mon, 07 Nov 2022 22:22:34 GMT

Hi,

Thank you for your response. I'm connecting from Germany. I can reach the link provided by you but the Download Window remains empty (when clicking on Downloads). And when I click on Call Support, nothing happens.
I have tested the access on my business notebook and on the private one. I need to download the latest version of QlikView server to upgrade our server in production and then to migrate it onto the new Windows server.

Kind regards,

Piotr

Re: Contact su

Piotr_Frydrych — Mon, 07 Nov 2022 22:25:23 GMT

Re: Contact su

Chip_Matejowsky — Tue, 08 Nov 2022 16:03:57 GMT

Hi @Piotr_Frydych,

Try downloading QV Server 12.70 SR1 from here: https://github.com/qlik-download/qlikview/releases/download/v12.70.20100/QlikViewServer_x64Setup.exe

Best Regards

Re: Contact su

Piotr_Frydrych — Thu, 10 Nov 2022 13:44:10 GMT

Thank you very much indeed for your support.

I assume that the downloads are not available to me because there is no license assigned to my profile.

I used the link https://qlikid.qlik.com/signin in the past in order to access downloads and I have had an account with the license assigned to it. But now, as I wanted to access "Downloads", I was requested to register because my credentials did not work. So, I did it, but how can I add the information about the license used by us.

Thank you very much for your help.

Kind regards,

Piotr Frydrych

Re: Contact su

Chip_Matejowsky — Thu, 10 Nov 2022 13:53:30 GMT

Hi @Pioty_Frydrych,

I'm glad I was able to help. You can call Qlik Support at 877-754-5483 (U.S. phone number) since you're unable to use the chat option if you'd like to get further assistance from Qlik Customer Support regarding your Qlik Community/Qlik Download page access.

Best Regards