topic Blank page after login in Management & Governance

Blank page after login

Pasha1 — Tue, 22 Nov 2022 14:31:42 GMT

Hi guys,

We had several claims recently where people wasn't able to access our OEM Qlik apps. The issue was that a person either stuck after login or sees "No items available in the view" (see screenshots). Both issues has been fixed by using incognito mode or clearing all user data in browser. Could you point me please to a possible reasons for this or at least a place to look for investigation. There is nothing in Qlik logs, related to the issue

Thanks

Re: Blank page after login

Rakesh_HB — Tue, 22 Nov 2022 15:57:52 GMT

Hello @Pasha1 ,

I would check the below:

Qlik Sense ports are open for Communication: Ports
Firewall Rules if there is/are any blockage
Browser HAR logs for the error information: Network web traffic (HAR/XML file) and console logs from the browser's developer tools
Access Permissions of the User

Re: Blank page after login

Pasha1 — Wed, 23 Nov 2022 12:55:15 GMT

Thank you