topic Re: Qlik Sense Engine utilizing memory more than 95 percent and crashes in Management & Governance

Qlik Sense Engine utilizing memory more than 95 percent and crashes

nilesh007 — Thu, 24 Nov 2022 11:53:03 GMT

Hi community,

One of my client is using qlik sense and nprinting both on different server , and after running some task on nprinting memory utilization keeps on increasing and doesn't until services get restarted. I shortisted the task of nprinting. Where can I look into the logs and what steps should be followed for better processing of the servers.

Re: Qlik Sense Engine utilizing memory more than 95 percent and crashes

Frank_S — Thu, 24 Nov 2022 22:51:32 GMT

Check the following

Ensure your version of Qlik Sense is supported with your version of NPrinting: See Qlik Sense Compatibility section here: https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/System-requirements_engine.htm
You haven't mentioned the version of Qlik Sense and NPrinting so it's not clear if your client is in a supported state. Older NP versions may result in the behavior you are experiencing.
IF you also run QlikView in that environment and if you share the QlikView service account with NPrinting, the issue you mention is often encountered.

Kind regards...

Re: Qlik Sense Engine utilizing memory more than 95 percent and crashes

Albert_Candelario — Sun, 27 Nov 2022 14:18:40 GMT

Hello @nilesh007,

For how long do you wait before restarting the services?

Please notice that the Apps on Qlik Sense client managed will remain in memory for 8h till the latest session has ended.

App cache time (seconds)

The number of seconds that a Qlik Sense app is allowed to remain in memory, after the last session that used the app has ended.

Default value = 28800 seconds.

Is your environment sized properly to as per the load you need?

Cheers,

Albert

Re: Qlik Sense Engine utilizing memory more than 95 percent and crashes

Albert_Candelario — Sun, 27 Nov 2022 14:18:57 GMT

For reference - Engines ‒ Qlik Sense for administrators

Re: Qlik Sense Engine utilizing memory more than 95 percent and crashes

nilesh007 — Mon, 28 Nov 2022 08:08:54 GMT

Hi albert, Thanks for the response It is sorted. The issue was with the data model in one of the app.

Re: Qlik Sense Engine utilizing memory more than 95 percent and crashes

Albert_Candelario — Mon, 28 Nov 2022 08:32:59 GMT

Excellent, thanks for sharing @nilesh007 !