topic Re: Error during installation of Sense desktop in Management & Governance

Error during installation of Sense desktop

aterekhov — Mon, 22 Sep 2014 18:49:45 GMT

During installation of Sense desktop (v.1.0.0) we received the following error:

[07B0:1DB8][2014-09-22T11:35:59]i000: Error while trying to load the ULA

[07B0:1DB8][2014-09-22T11:35:59]i000: Displaying error message. Title: Qlik Sense Desktop setup 1.0.0.0 - A fatal error has occurred. Information: Error while trying to load the ULA

Computer characteristics:

Win 7 Pro x64 w/Russian locale

CPU Intel i7-4770, RAM 8GB

Internet is accessible during installation

Can someone explain potential causes of this problem?

Re: Error during installation of Sense desktop

Giuseppe_Novello — Mon, 22 Sep 2014 19:13:42 GMT

Dear Andrey,

Can you try to run the installer as administrator? select the installer (.exe)>right-click> run as administator.

Gio

Re: Error during installation of Sense desktop

aterekhov — Tue, 23 Sep 2014 04:32:54 GMT

Gio,

Thank you for suggestion. Already did it, and the result is the same.

Re: Error during installation of Sense desktop

Tue, 23 Sep 2014 07:05:10 GMT

I am trying to find out why the User license agreement could have problems to load.

Could it be that you don´t have full rights to do installations on your pc?

Re: Error during installation of Sense desktop

aterekhov — Tue, 23 Sep 2014 07:15:29 GMT

No, I have local admin rights.

Re: Error during installation of Sense desktop

Michael_Tarallo — Tue, 23 Sep 2014 19:14:24 GMT

HI Andrey - I researched this a bit - I even put a sniffer on my machine to see if the installation program wa reaching out to an ip to grab the ULA and perhaps that IP was blocked somehow in your environment. I did not see any such traffic leaving my machine during the install.

So I am leaning towards a possibly corrupted .exe installation package.

The installation file should be:

Size: 106 MB (111,962,104 bytes)

Size on disk: 106 MB (111,964,160 bytes)

If you want to take this to the next level:

Can you download this Microsoft checksum utility and see if you get the same hash value as i did:

Download Microsoft File Checksum Integrity Verifier from Official Microsoft Download Center

c:\temp\checksum\fciv.exe -type *.exe Qlik_Sense_Desktop_x64setup.exe

3eaeee2a8d76c655f94f0a1c05f3b072

You should get the above value

if not download the setup installation file for Qlik Sense Desktop again.

Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike T

Qlik