topic Re: Trying to access Qlikcloud : getting errorCode.-11 in Management & Governance

Trying to access Qlikcloud : getting errorCode.-11

PhilippeMotillon — Tue, 14 Dec 2021 13:12:55 GMT

Trying to access QlikCloud, one of my customer get that error "errorCode.-11"

Any idea ?

Thanks

Philippe

Re: Trying to access Qlikcloud : getting errorCode.-11

Seanog_Murphy — Wed, 15 Dec 2021 07:17:57 GMT

Hi @PhilippeMotillon,

Is this a new tenant or have they been able to login before?
Are all users affected?

Re: Trying to access Qlikcloud : getting errorCode.-11

PhilippeMotillon — Wed, 15 Dec 2021 14:30:09 GMT

It's a tenant that exists for several months.

The user is the only one that has that problem.

Thanks four your help !

Re: Trying to access Qlikcloud : getting errorCode.-11

Seanog_Murphy — Wed, 15 Dec 2021 14:35:28 GMT

Hi @PhilippeMotillon,

Does the user exist in the users section of the tenant?
Do they get to the login page or when does the error message pop up?
Perhaps have them try to login on another machine to try determine if the issue is with the user or the environment.

Re: Trying to access Qlikcloud : getting errorCode.-11

katharinakostka — Mon, 12 Jun 2023 12:11:13 GMT

Apparently this happens when there is a short connection issue with the tennant, which can happen from time to time. That at least is my conclusion as it stated right after "connection established"... to me that is a sign that the connection had been lost. A simple reload didthe trick for me.