topic Re: Qlik Sense application could not be found - Shared folder problem? in Management & Governance

Qlik Sense application could not be found - Shared folder problem?

OmarBenSalem — Mon, 19 Jun 2023 13:46:16 GMT

I all,

Our Qlik Sense server has been patched in the WE and since then we have an error when trying to open an application in the HUB :

and as you can see, even images are not to be found :

Everything is stored into a shared folder :

All of the applications (old ones) are physically present in this folder :

But when I created 2 new applications to test, I see that they're being stored in the default location : C:\ProgramData\Qlik\Sense\Apps

that we find here :

and these I can access to..

I'm really confused on what has happened? any idea how to fix this please?

And yeah, when I open the settings.ini, I have this :

and this has not be edited since 2019.. so!

Help please! @Sonja_Bauernfeind @Mike_Dickson ?

Re: Qlik Sense application could not be found - Shared folder problem?

OmarBenSalem — Mon, 19 Jun 2023 15:30:50 GMT

Anyone?

Re: Qlik Sense application could not be found - Shared folder problem?

Mike_Dickson — Mon, 19 Jun 2023 15:37:36 GMT

@OmarBenSalem

This is occurring because the Engine service on the node is not able to find the shared folder location.

When you restart the engine service on the node / nodes, look at the log file (servername_system_engine) located at C:\ProgramData\Qlik\Sense\Log\Engine\Trace

Within this log you can find a line with the following message:
29 20230619T083245.818-0700 INFO QlikServer1 System.Engine.Engine 19 e676eb7d-937c-428f-811a-0258bed37991 DOMAIN\qvservice Mount: Found Mount at location \\QLIKSERVER1\QlikShare\Apps browsable 0 Internal Engine

This shows where it is attempting to view / store applications. If it pointing to the default location after restarting services, RDP into the server in question verify that you are able to access the shared folder location using the service account that is running Qlik Sense services.

Re: Qlik Sense application could not be found - Shared folder problem?

OmarBenSalem — Tue, 20 Jun 2023 07:29:00 GMT

Thank you for your response.

I couldn't find this line in the log file but I have this instead :

EnsureDirectory: Create directory \ failed: Create directory \ failed: boost::filesystem::create_directories: The specified path is invalid: "here is the sharedfolder path"

Re: Qlik Sense application could not be found - Shared folder problem?

NadiaB — Tue, 20 Jun 2023 17:05:28 GMT

Hello @OmarBenSalem

Did you have the chance to test you are able to access to the shared folder with the service account as mentioned by Mike ?
A quick test would be to connect remotely to the server using the service account, copy and paste the shared path in the File Explorer and paste the URL.

Hope it helps!

Re: Qlik Sense application could not be found - Shared folder problem?

OmarBenSalem — Wed, 21 Jun 2023 08:14:12 GMT

Hello,

Indeed, the problem is that we could not access to the shared folder anymore. It's thus unrelated to Qlik but rather an infra problem.

I'll close the ticket. Thank u for your help.

Re: Qlik Sense application could not be found - Shared folder problem?

Raju_6952 — Thu, 19 Oct 2023 02:04:38 GMT

Hi@ Sonja,

Can you provide your inputs on this?.