topic Re: Some Users cannot acces the hub in Management & Governance

Some Users cannot acces the hub

Jio — Fri, 15 Nov 2024 21:57:23 GMT

Hello Everyone,

I have a strange behaviour on our QlikSense (Enterprise On Windows) environment.

We have an application that is accessible through the Hub.

All Root admins with a professional license can access the application through the hub.

However, users with an analyser access cannot access the application through the hub. The page keeps loading and the address bar changes to ....hub/no/route.

However is the same user access the application direct (with app-id) the have access and all works fine.

https://qliksense.server.eu/sense/app/4xxxxxxx-xxxx-xxxx-xxxxxc16-xxxxxxxxxxx/

Does anyone have an idea how this is possible.

We want all the users to access the hub, and from there the should choose there apps.

Any help is very welcome.

Regards

Re: Some Users cannot acces the hub

Albert_Candelario — Thu, 30 Mar 2023 14:21:16 GMT

Hello @Jio ,

I would suggest to proceed by recreating the issue and observing the developer tools of the browser.

Let us know if you spot something interesting there.

Cheers,

Albert

Re: Some Users cannot acces the hub

Jio — Tue, 11 Apr 2023 08:36:16 GMT

Looks like it is an issue with our license.

The analyser licens doesn't works. We'll make a call at Qlik.

Re: Some Users cannot acces the hub

QlikToFindOut — Wed, 06 Sep 2023 18:54:51 GMT

Hi, what did you do to resolve this? We're having the same issues right now.

Re: Some Users cannot acces the hub

Jio — Mon, 11 Sep 2023 07:24:15 GMT

Make sure your license is correct.

Verify it by QLIK.

Also check if the user have access to the stream and to the app.