Signed license key cannot activate Qlik Sense Enterprise

swagatika_s — Fri, 15 Nov 2024 21:23:33 GMT

Dear Team,

When applying a Qlik Sense License Key to Qlik Sense Enterprise, the license cannot be activated.

An error is returned: there was an error that could not apply the license.

I have raised a question with Qlik Assistance, and they have provided a solved link from the community. I followed and checked that link and made some changes accordingly, but still I'm getting the same error. I could not reach out to license.qlikcloud.com.

Below, I have mentioned that community link.

https://community.qlik.com/t5/Official-Support-Articles/There-was-an-error-when-getting-license-information-from-the/ta-p/1712067

Please suggest and help us out of this error.

Re: Signed license key cannot activate Qlik Sense Enterprise

Rakesh_HB — Sat, 23 Sep 2023 06:53:28 GMT

Hello @swagatika_s

Does your Qlik Sense machine have direct internet access?
Make sure all the Qlik Sense ports are opened.
Note that, SLK can only be applied when the internet is available and you must get the below error when you access "https://license.qlikcloud.com"

default backend - 404

If you are using a Proxy, then the Service Dispatcher Config file must be updated as shown in the article you referred to. More info is found here - Configuring a proxy for Qlik License Service communication in Qlik Sense Enterprise on Windows
If your License has either of the below tags, you must activate using this link - How to activate Qlik Sense, QlikView, and Qlik NPrinting without Internet Access
- DELAYED_SYNC;YES;;[enddate]
- OFFLINE;YES;;

You can check your License Tags or LEF details here.

If you are still not able to activate the License, contact Qlik Support.

Please remember to hit the 'Like' button and make helpful answers as 'Solution Accepted'... Cheers!

topic Signed license key cannot activate Qlik Sense Enterprise in Management & Governance

Signed license key cannot activate Qlik Sense Enterprise

Re: Signed license key cannot activate Qlik Sense Enterprise