topic Re: Re: Re: Qlik Server is installed and running, but I can't connect in Management & Governance

Qlik Server is installed and running, but I can't connect

Fri, 26 Sep 2014 18:37:07 GMT

I installed it using the Quick Install, saw the confirmation dialog that the installation was completed successfully, but I can't connect, using any browser. I was not asked for any license info. In looking at other posts to understand how to correct the problem, it was mentioned that I should run QMC and add the license info, but QMC isn't any more successful in running. The same generic "can't connect" browser msgs.

My xxxx_System_Proxy.txt file had this, if it's of any help:

(String restCommand, RESTMethod method, Object jsonObject, IDictionary`2 additionalHeaders)↵↓ at Proxy.Communication.Rest.QrsRestClient.GetLocalProxyService()↵↓ at Proxy.Settings.SettingsHandler.RetrieveSettings()

NT AUTHORITY\SYSTEM	Could not contact local repository to retrieve proxy settings	The remote server returned an error: (403) Forbidden.	at Proxy.Communication.Rest.ProxyRestClient.CallSync

Thanks in advance,

Ed B.

Re: Qlik Server is installed and running, but I can't connect

JonnyPoole — Sat, 27 Sep 2014 00:51:19 GMT

Hi - are your services running ? Bring up Control Panel -> Administrative Tools -> Services and look for a few services starting with QlikView ... QLikView Server, Web Server etc...

Note that the account running the service should be a member of the local 'QlikView Administrators' Group.

So :

1. Check that the account running the service is in the Qlikview administrators' group (screenshot)

(in the sample above .\QV is running the services and a member of qlikview administrators)

2. Start all services

3. Open the QlikView Mgmt Console

4. If it still fails, windows can be finicky and you may need to reboot and try again

Re: Qlik Server is installed and running, but I can't connect

Mon, 29 Sep 2014 17:18:16 GMT

Here's what I did this morning, but I'm still not connecting:

1) I did an uninstall.

2) Logged on as Administrator and created a sense_system user with Admin privileges

3) Logged on as myself and ran Qlik_Sense_x64setup.exe, using Run As Administrator

4) At the Service Credentials screen, I entered my machine name and the sense_system user.

5) The install completed successfully. But QMC did not connect.

6) I rebooted. But, still no connection.

One obvious problem is that the services haven't started. I've also attached a netstats screenshot.

I just manually restarted the services (since the screenshot), and they now appear as started, but still no connection. Any thoughts?

Re: Qlik Server is installed and running, but I can't connect

Bill_Britt — Mon, 29 Sep 2014 19:13:48 GMT

Did you reboot the server after the installation?

Bill

Re: Qlik Server is installed and running, but I can't connect

Mon, 29 Sep 2014 19:20:36 GMT

I rebooted. The services still didn't start (they were set to an automatic delayed start and remained in that state). After a 10 minutes I manually started the Qlik Sense Proxy Service. It successfully started, as did the others in turn.

But, still no connection to QMC.

Re: Qlik Server is installed and running, but I can't connect

pbr — Mon, 29 Sep 2014 19:26:56 GMT

What do you mean by it can not connect? Can you send a screenshot?

One thing you can try is going to the Services MMC -> Qlik Sense Repository Database -> Right click / Properties -> Log On tab - and try checking the Allow service to interact with the desktop - Apply / Ok and restart the services.

Though, if you have a valid Sense Server license you can open a case with Qlik Support.

Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

Pierce

Re: Qlik Server is installed and running, but I can't connect

Giuseppe_Novello — Mon, 29 Sep 2014 19:26:58 GMT

do you see any error in the windows event application logs?

Gio

Re: Qlik Server is installed and running, but I can't connect

Mon, 29 Sep 2014 20:23:25 GMT

Thanks Pierce, but that didn't work either. I'm in touch with Qlik and we just finished our first stab at resolving this. I'll post the results once it's resolved. The screenshot of the inability to connect is your basic "The webpage is not available" browser message.

Re: Qlik Server is installed and running, but I can't connect

Mon, 29 Sep 2014 20:24:38 GMT

Nothing notable. As I mentioned to Pierce, I'll post the results once we know.

Thanks all.

Re: Qlik Server is installed and running, but I can't connect

Giuseppe_Novello — Tue, 30 Sep 2014 12:51:01 GMT

Ed,

At this time, it would be best to open a Qlik support ticket for further investigation ( if you have a license agreement already)

Gio

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 14:37:33 GMT

Hi, in wich SO are running the server?

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 17:28:21 GMT

Windows 7 Professional

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 17:28:32 GMT

We've done so. Thanks.

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 17:40:23 GMT

the firewall is on? in this case turn off the firewall and try again!

Re: Qlik Server is installed and running, but I can't connect

Michael_Tarallo — Tue, 30 Sep 2014 20:18:43 GMT

Hi Ed - shot in the dark - do you have Skype or any other product running that might be using port 80 or 443?

Mike

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 20:32:00 GMT

No. Skype isn't installed on this machine, and Netstat doesn't show any conflicts with 80 or 443.

I am, however, getting a Postgres error. This only started showing after rebooting. Each reboot successfully starts the Qlik services (which didn't happen at first), but also causes this error:

Re: Qlik Server is installed and running, but I can't connect

Michael_Tarallo — Tue, 30 Sep 2014 20:50:19 GMT

Have you tried removing older certificates? - Have you had an older or previous version of QlikView.Next / Qlik Sense installed at one time?

If so:

Stop Qlik Sense Repository Service (this will also stop the other services)
Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
Start -> Run - MMC or Windows Icon - Search - > mmc
Add snap-in for Certificates: My user account and Local Computer account
File->Add / remove Snap In
Certificates
In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense or QlikView Next, issued by your computer, computer.domain-CA
In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient - it may be Proxy or something
In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
Start Qlik Sense Repository Service and verify it created the new certificates
Start the rest of the services

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 21:16:26 GMT

No certificates found. I only have Qlik Sense Desktop and a Qlikview11 trial, both installed within the past 2 or 3 weeks.

Re: Qlik Server is installed and running, but I can't connect

Michael_Tarallo — Tue, 30 Sep 2014 21:23:29 GMT

OK let's go to the log files:

If you can grab the .logs and .zip them up and attach to the reply - i'll take a look.

C:\ProgramData\Qlik\Sense\Log

Re: Qlik Server is installed and running, but I can't connect

Tue, 30 Sep 2014 21:34:25 GMT

I just tried attaching and replying, but it hung. So, I've uploaded them in one zip here:

https://drive.google.com/file/d/0By60hNzjXqvwdWFWNmU4dDNSWHM/edit?usp=sharing

FYI - I'm also now working with Presales on this, in case you don't want to duplicate efforts.