topic Re: Installation error Qlik Sense in Management & Governance

Installation error Qlik Sense

Sun, 28 Sep 2014 14:14:58 GMT

I am trying to install but it tells me it can't because I have version 0.9 , I have the regular qlikview desktop , have never installed the qliksense . Help

Re: Installation error Qlik Sense

afurtado — Sun, 28 Sep 2014 14:41:39 GMT

Hi.

Please see if you have those folders

C:\Program Files\Qlik\Sense

C:\ProgramData\Qlik\Sense

Maybe if you have and rename it can solve your problem.

Best,

Alessandro Furtado

Re: Installation error Qlik Sense

Sun, 28 Sep 2014 14:52:47 GMT

No, nothing with Sense.

Re: Installation error Qlik Sense

Sun, 28 Sep 2014 14:53:18 GMT

here is what I get

Qlik Sense Desktop 0.90.0.0 has been detected. Upgrades are only supported from version 0.96.0.0 . Please uninstall 0.90.0.0 and try again

Re: Installation error Qlik Sense

Mon, 29 Sep 2014 10:57:11 GMT

Hi Amir,

Did you get it to work?
What operating system are you trying to install on?

Re: Installation error Qlik Sense

Mon, 29 Sep 2014 11:29:20 GMT

Can you upload the Install Logs found under %temp% named "Qlik_Sense_Desktop*.log

Re: Installation error Qlik Sense

Mon, 29 Sep 2014 11:43:03 GMT

May be you are working with 32 bit operating system

Re: Installation error Qlik Sense

Ronnie_Taborn — Mon, 29 Sep 2014 14:20:21 GMT

Do you have the following folders?

C:\Program Files\Qlik\Sense

C:\ProgramData\Qlik\Sense

Did you install the latest version from the download site?

Re: Installation error Qlik Sense

Chip_Matejowsky — Mon, 29 Sep 2014 15:34:39 GMT

I agree with Ronnie. Ensure you have downloaded the correct version based on your environment.

Re: Installation error Qlik Sense

Michael_Tarallo — Tue, 30 Sep 2014 15:32:28 GMT

Hello Amir - check these locations as well:

C:\Users\<user profile>\Documents\Qlik\Sense
C:\Users\<user prof>\AppData\Local\Temp\QlikSenseBrowser<version>
C:\Users\<user prof>\AppData\Local\Temp\QlikSenseBrowserCache

IF you completely uninstalled - using Add remove programs - then you should not get this error, unless you had some sort of issue.

Also verify you are running a 64-bit Windows O/S - it is assumed - but just checking.

Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike

Re: Installation error Qlik Sense

Tue, 30 Sep 2014 19:15:53 GMT

Hi Mike,

I do not have any of those directories. I have Qlikview 11 and Qlik-Next . I am on 64 bit O/S.

The only two apps on my uninstall list are : Qlikview and Qlickview x64

Thanks

Re: Installation error Qlik Sense

Michael_Tarallo — Tue, 30 Sep 2014 19:21:06 GMT

Hi Amir - the error message is misleading I am afraid. You cannot have any QlikView Server products installed on the same system with the Qlik Sense platform. You can however have Qlik Sense Desktop installed and QlikView Personal / Desktop installed.

I believe your problems is related to the QlikView.Next installation which is in sense - Qlik Sense before the name change.

Please uninstall QlikView .Next and you should be ok.

Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

Please let us know how you do.

Mike

Re: Installation error Qlik Sense

Tue, 30 Sep 2014 19:29:52 GMT

Uninstalling QLIK resolved the issue.

Thank you so much