topic Re: User Directory Connector No Longer Working in Management & Governance

User Directory Connector No Longer Working

kev6brown — Wed, 10 Jan 2024 09:15:05 GMT

We currently use Excel to load new users into the QMC, using the Excel User Directory Connector. This has been working fine for a couple of years until 2nd Jan when it stopped working this the following error -

Any suggestions as to why it's stopped working?

Thanks

Kev

Re: User Directory Connector No Longer Working

Anil_Babu_Samineni — Wed, 10 Jan 2024 13:47:50 GMT

@kev6brown From UDC, advanced section please increase Timeout?

and see if that starts working.

The reason why is sometime LDAP queries due to network will take a while to affect.

Re: User Directory Connector No Longer Working

kev6brown — Wed, 10 Jan 2024 14:22:46 GMT

Thank you for your reply however the same error appears

Re: User Directory Connector No Longer Working

kev6brown — Mon, 15 Jan 2024 10:59:35 GMT

A restart of the services had no impact however a full server restart sorted the issue