topic Re: Unable to uninstall Patch after Windows Upgrade in Management & Governance

Unable to uninstall Patch after Windows Upgrade

Rockstar7 — Thu, 08 Feb 2024 05:10:35 GMT

Hi Folks,

Recently, IT team upgraded the Qlik Sense Machine from Windows 2012 R2 to Windows 2019. After That, The repository database service is not starting at all and giving following error.

The Qlik Sense Repository Database service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

Therefore, I started repairing of Qlik Sense (Feb 2023 Patch 11). It got stuck for more than 10 hours while uninstalling the patch. Therefore, i forcefully closed it and started again. But now, it is giving me error.

Now I am not able to do neither patch uninstall nor repair. Attaching the Logs,

Log1: Uninstalling of Patch stuck logs
Log2: After force stop, The error logs
Kindly suggest me, how to resolve this issue.

Re: Unable to uninstall Patch after Windows Upgrade

Anil_Babu_Samineni — Thu, 08 Feb 2024 09:39:00 GMT

@Rockstar7 The basic question, Hope all your servers connected to this environment is upgrade to Win 2019?

Re: Unable to uninstall Patch after Windows Upgrade

md_talib — Thu, 08 Feb 2024 09:40:49 GMT

I got the same issue while upgrading the Windows 2012 R2 to 2016 with Qlik Sense (May-23) version.

re-install the .NetFramework into your server and restart the server.

Issue will be resolved.

Re: Unable to uninstall Patch after Windows Upgrade

Rockstar7 — Thu, 08 Feb 2024 09:55:27 GMT

Its a single node environment

Re: Unable to uninstall Patch after Windows Upgrade

Rockstar7 — Thu, 08 Feb 2024 10:15:44 GMT

@md_talib i have done the same but still i am getting the repository error. Therefore thought of doing repair, it got stuck there.

Re: Unable to uninstall Patch after Windows Upgrade

Sebastian_Linser — Thu, 08 Feb 2024 16:00:28 GMT

@Rockstar7 the windows event logs -> application should show you why the service is not starting up

The best way to fix your install is to start with a new installation and then reimport the Database after it.

if you need help cleaning out the old installation you can contact us in support.