topic Re: Repository service errors in Management & Governance

Repository service errors

BuTbka — Mon, 30 Oct 2023 10:01:40 GMT

Hi!
We found a lot of errors in our repository service log

System.Repository.Repository.Communication.Clients.EngineClient 131 4b47a3d4-acad-4a8f-8337-34a7e45e6c8a DOMAIN\user API call to Engine service was not successful: Failed to get app 'StaticByteSize'. JSON integer 15213334784 is too large or small for an Int32. Path 'reload_meta.peak_memory_bytes', line 1, position 135. at Newtonsoft.Json.JsonTextReader.ParseReadNumber(ReadType readType, Char firstChar, Int32 initialPosition)↵↓ at Newtonsoft.Json.JsonTextReader.ReadNumberValue(ReadType readType)↵↓ at Newtonsoft.Json.JsonTextReader.ReadAsInt32()↵↓ at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)↵↓ at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)↵↓ at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)↵↓ at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)↵↓ at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.SetPropertyValue(JsonProperty property, JsonConverter propertyConverter, JsonContainerContract containerContract, JsonProperty containerProperty, JsonReader reader, Object target)↵↓ at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)↵↓ at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, ...

I think Int32 is too little(2Gb) to use it for app size in bytes. (Qlik Sense Aug 2023 )

Re: Repository service errors

Filippo_Nicolussi_P — Thu, 15 Feb 2024 10:16:46 GMT

Hello @BuTbka

R&D is aware of such error.

Patches are planed for below versions:

May 2023 Patch 12,

August 2023 Patch 9,

November 2023 Patch 3,

Should be included with February 2024 IR.

Re: Repository service errors

BuTbka — Mon, 04 Mar 2024 08:19:29 GMT

Hi @Filippo_Nicolussi_P
Is that patch already released? I can'f find information about it in resolved defects.

Re: Repository service errors

Filippo_Nicolussi_P — Wed, 20 Mar 2024 10:31:29 GMT

Hi @BuTbka

On the download site https://community.qlik.com/t5/Download-Qlik-Products/tkb-p/Downloads

you could check the versions, patches and "End of Life" dates of each product.

Yes, patches are there.

Re: Repository service errors

BuTbka — Thu, 21 Mar 2024 07:14:46 GMT

Thanks! But my question is why I can't find anything about resolving this defect on pages like https://community.qlik.com/t5/Release-Notes/Sense-Enterprise-on-Windows-Release-Notes-August-2023-Initial/ta-p/2110413 ?

Re: Repository service errors

hugo_andrade — Thu, 17 Oct 2024 13:31:30 GMT

Hi @Filippo_Nicolussi_P ,

Does May 2024 IR include the fix for it?

What would be the defect ID for this fix?

Thank you for the information.

Re: Repository service errors

Lynn_W — Tue, 29 Oct 2024 13:12:20 GMT

We are on Feb 2024 Patch 8 and still getting these errors. I looked through the release notes for the patches and don't see a released fix yet. Is there a planned release for this fix? I would prefer a fix vs turning it off by editing these files on my multi-node environment.

https://community.qlik.com/t5/Official-Support-Articles/How-to-disable-Base-memory-size-info-and-StaticByteSize-calls-in/ta-p/2420018

Re: Repository service errors

BuTbka — Tue, 29 Oct 2024 13:24:49 GMT

If your system is high loaded I suggest to turn it off.
In our case, disabling it significantly reduced CPU load from repository service process and traffic between the central node and the dedicated repository.

Re: Repository service errors

Filippo_Nicolussi_P — Wed, 06 Nov 2024 09:09:50 GMT

Just to confirm to all that are landing here for the "Failed to get app 'StaticByteSize'. ... "Int32 is too little" proceed/check article https://community.qlik.com/t5/Official-Support-Articles/How-to-disable-Base-memory-size-info-and-StaticByteSize-calls-in/ta-p/2420018 for releases fixing with the fix for int32 and the possibility to disable the StaticByteSize calculation.

Re: Repository service errors

mountaindude — Wed, 11 Dec 2024 14:46:13 GMT

FWIW, I am seeing this on 2024 February, patch 14 too.

@Filippo_Nicolussi_P is this on Qlik's radar?

Re: Repository service errors

Skage — Tue, 22 Apr 2025 07:06:39 GMT

@Filippo_Nicolussi_P

What is the status on this problem?

I have a customer with a multi node setup, running May 2024 Patch 10 and the logs are full of these messages:

"API call to Engine service was not successful: Failed to get app 'StaticByteSize'."

This is an old environment that has been upgrade quite regularly and there are large apps. All four nodes have these error-messages quite evenly distributed each day:

API call to Engine service was not successful: Failed to get app 'StaticByteSize'.
Error in EntityChanged event handler
Error when committing
Unexpected error in ExecuteUpdate
Unexpected error in ExecuteUpdateBy (2)

/lars