topic Re: Qlik integrate on MRTM. in Management & Governance

Qlik integrate on MRTM.

ngoctu — Fri, 15 Nov 2024 21:00:47 GMT

Dear Qlik team,

I want to raise the issue that needs your team's support.

we integrate Qlik on MRTM (a platform Automation Marketing). Qlik is a dashboard, report.

please see the attached files for detailed issues.

P/S; please refer to case number is 00155813: Qlik integrate on MRTM.

Re: Qlik integrate on MRTM.

Sonja_Bauernfeind — Fri, 05 Apr 2024 15:14:22 GMT

Hello @ngoctu did you mean to attach this to your active support case? I have left a comment on the case mentioning that you have responded here, and I have attached the files there. I have, however, removed the files from the public community post to prevent any potentially sensitive information from being out there.

All the best,
Sonja

Re: Qlik integrate on MRTM.

ngoctu — Sat, 06 Apr 2024 00:09:39 GMT

Hi @Sonja_Bauernfeind

yes the attached files are the case that I raised support.

Thanks for removing the attached files, please suggest a solution

Re: Qlik integrate on MRTM.

ngoctu — Tue, 09 Apr 2024 03:47:53 GMT

Please suggest a solution, I didn't receive anything from Qlik team.

Re: Qlik integrate on MRTM.

Sonja_Bauernfeind — Tue, 09 Apr 2024 06:22:28 GMT

Hello @ngoctu I have reached out to our internal team to review the status of your case.

All the best,
Sonja

Re: Qlik integrate on MRTM.

Sonja_Bauernfeind — Tue, 09 Apr 2024 07:08:58 GMT

Hello again, @ngoctu

Please continue your communication directly in your case. Your case team has been alerted.

All the best,
Sonja

Re: Qlik integrate on MRTM.

ngoctu — Tue, 09 Apr 2024 10:07:54 GMT

Hi, Do you have any updates about the solution? how to solve it?

Re: Qlik integrate on MRTM.

Chip_Matejowsky — Tue, 09 Apr 2024 12:12:34 GMT

Hi @ngoctu,

The best way to get updates on an existing Qlik Support case is to work within the case itself. As @Sonja_Bauernfeind previously mentioned, please work with the support engineer assigned to your case directly.

Best Regards

Re: Qlik integrate on MRTM.

Haidannx — Wed, 10 Apr 2024 06:57:46 GMT

Hi @Sonja_Bauernfeind and @Chip_Matejowsky,

I`m Dang, a consultant from SIFT-AG Vietnam. My team are in charge of implementing Qlik Sense for Mr. @ngoctu`s company.

@Sonja_Bauernfeind could you please provide clarification on the statement "Please continue your communication directly in your case. Your case team has been alerted."? We haven't received any communication from the Qlik team other than this Supporting Case on QCS.

Thank you.

Re: Qlik integrate on MRTM.

Sonja_Bauernfeind — Wed, 10 Apr 2024 08:59:07 GMT

Hello @Haidannx

We urge your client to communicate to support in the case itself, as the support agent assigned to the case is not alerted when a community post is made. This post is a public community post which has no ties to the support ticket; any updates or update requests to the case must be done in the support case directly to allow for our support agents to communicate effectively with your client.

This includes the sharing of log files, screenshots, etc.

All the best,
Sonja

Re: Qlik integrate on MRTM.

Albert_Candelario — Wed, 10 Apr 2024 09:10:47 GMT

Hello @Haidannx,

As mentioned by my colleagues, Support cases updates cannot be disclosed on a public posts, when a Support case is been raised, the communication will be kept on the case and therefore, you need to actively be engaged on the support case.

If you have any doubt about the process do not hesitate to contact your Partner Manager as well as review the Qlik Responsible Partner Duties - Qlik Community - 1711393

Cheers,

Albert

Re: Qlik integrate on MRTM.

Maria_Halley — Wed, 10 Apr 2024 09:30:16 GMT

@ngoctu

This article shows you how to find your cases with Product support.

https://community.qlik.com/t5/Official-Support-Articles/How-to-view-cases-in-Support-Portal/ta-p/1717144

Re: Qlik integrate on MRTM.

ngoctu — Fri, 12 Apr 2024 09:19:40 GMT

Hi @Maria_Halley

Thank you for your response.

I`ve tried to follow your suggestion from the link you sent to find my case support on Support Portal. However:

- The interface of Licenses & Archived Cases has changed.

- When I opened the link, i got the message as I`ve screenshot below

- On Wednesday this week, I got an email from Qlik support asking for information about my case. I`ve captured it below. Since it`s from the email address (noreply@qlik.com) and I couldn`t find the support ticket 00155813, where can i provide the information I`ve gathered?

Thank you!

Re: Qlik integrate on MRTM.

Maria_Halley — Fri, 12 Apr 2024 09:37:07 GMT

@ngoctu

Can you see the case if you go to Support and select "manage cases" under the get Help section?

Re: Qlik integrate on MRTM.

Jack_Guo — Sun, 14 Apr 2024 23:24:04 GMT

Hi @ngoctu sorry for the trouble with Qlik case portal access. I have contacted our Customer Support team who can help you with the case portal access issue. You will be contacted soon.

Re: Qlik integrate on MRTM.

Jack_Guo — Sun, 14 Apr 2024 23:56:21 GMT

Hi @ngoctu I've heard from Customer Support team that they just fixed your case portal login issue. Could you please try again by following the below article?

How to view cases in Support Portal - Qlik Community - 1717144

If still have trouble with case portal access, please try to contact us via support live chat so we can help you online.