topic Re: connection lost in Management & Governance

connection lost

ksasidhars — Tue, 30 Sep 2014 02:34:45 GMT

Hi - i get connection lost error, while trying to open. I got into QMC and able to create root admin and added ADs too. Notsure how to proceeed. Any help is greatly appreciated. Error image attached. Thanks - Sasi

Re: connection lost

Tue, 30 Sep 2014 06:25:54 GMT

Check below post:

Cannot connect to Qlik Sense server

Looks me to same issue but in different language, but solution should be the same.

Thanks!

Re: connection lost

Tue, 30 Sep 2014 06:33:11 GMT

Are you oppening an application and get this error? You can check if something is in the Logs for example QMC -> Operations Monitor (relaod maybe needed) or C:\ProgramData\Qlik\Sense\Log

Otherwise I would suggest to open a Case with our Technical Support.

Let us know how you do. Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

Regards

Daniel Zanders

QlikSupport

Re: connection lost

Michael_Tarallo — Tue, 30 Sep 2014 15:08:09 GMT

Sasidhar - this may be related to the websocket origin white list setting. If you are accessing the hub using a different url / ip - that is not recognized by the Qlik Sense server - this issue can occur.

Got to the QMC
Edit the Central Proxy
Add the machine address or host name to the websocket origin white list section

Please mark the appropriate replies as helpful / correct so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike

Re: connection lost

ksasidhars — Tue, 30 Sep 2014 15:22:50 GMT

Tried this option, but no luck! still the same message

thank you

Re: connection lost

ksasidhars — Tue, 30 Sep 2014 15:24:48 GMT

No - I just applied QMC license and created root admins and configured AD. Tried to open the hub and getting this issue. As root admin tried from other pc too to connect without success.

Also I didn't get into any error or warning while installing the same

thank you

Re: connection lost

Michael_Tarallo — Tue, 30 Sep 2014 15:25:22 GMT

OK - then you need to attach ALL the log files for review.

C:\ProgramData\Qlik\Sense\Log

Folders:

Client
Engine
Proxy
Repository
Scheduler

Mike

Re: connection lost

Michael_Tarallo — Tue, 30 Sep 2014 15:28:25 GMT

This issue in the error message is not related, but want to make sure that you also need to assign access passes - such as user access or login access.

Check these documents and videos out:

Qlik Sense Quick Installation Guide

Qlik Sense Platform - Qlik Management Console Token Licensing / Login Access Pass – Part 3

Allocating Access Passes Information Guide

Let us know

Mike

Re: connection lost

ksasidhars — Tue, 30 Sep 2014 15:40:08 GMT

Awesome, It works!

The issue is that I've not allocated tokens/license.

This is a silly one, but a great learning.

Thank you all who provide your valuable inputs. Appreciate much!

- sasi

Re: connection lost

Wed, 11 Feb 2015 20:29:25 GMT

If you are on AWS web sockets are not supported.

http://blog.flux7.com/web-apps-websockets-with-aws-elastic-load-balancing