topic Re: Qlik Sense QMC and Hub do not open in Management & Governance

Qlik Sense QMC and Hub do not open

googel84 — Thu, 18 Sep 2014 16:01:25 GMT

Hi there, I have just installed Qlik Sense 1.0 (server edition) on a Windows Server 2008 R2 machine.

Everything seemed to go fine with this process but when I try to open the QMC to start configuring the system (or even the Hub), the page does not open.

I remember that something similar had happened after installing QlikView .Next 0.90 but, to be honest, I can't remember the solution to that issue...

Many thanks for every suggestion.

Re: Qlik Sense QMC and Hub do not open

JonnyPoole — Thu, 18 Sep 2014 16:44:02 GMT

Hello Alberto, did all the services start up ok ?

Re: Qlik Sense QMC and Hub do not open

Giuseppe_Novello — Thu, 18 Sep 2014 20:16:15 GMT

Alberto,

Can you restart the Qlik sense services again ( try at least 2 times), it probably needs another restart to sync the digital certificate, and also try to clear the browser cache.

Gio

Re: Qlik Sense QMC and Hub do not open

Michael_Tarallo — Fri, 19 Sep 2014 01:46:58 GMT

Hi Alberto - just in case, also check out - http://www.qlik.com/us/landing/green-carpet for the latest Quick Install Guides (with some troubleshooting steps) and videos on the installation and setup of the server.

Some possibilities and notes:

The services were not full started yet - wait a few mins and refresh
Untrusted Certificate is normal - just select to continue to the site or confirm/trust and add the certificate (Firefox)
Skype is using port 443 or port 443 in use by something else
If using Skype - go to Tools > Options > Advanced > Connection and unchecking the box that says use port 80 and 443

If none of these helps,please include some screen-shots of what you are experiencing so we can better assist you.

Regards,

Mike

Qlik

Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 07:11:36 GMT

Yes, all services are up-and-running. The only "strange" thing is that the "Qlik Sense Repository Database" service is run by "Local System" instead of the user I have provided the installation wizard with.

I tried to align this service but it immediately stops.

Thanks

Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 07:12:50 GMT

I have even restarted the whole system and cleared all browsers' cache, but nothing changes...

Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 07:23:41 GMT

I'm sorry, but the link you provided does not work... and all those possibilities you have listed out do not apply in my case.

What I am getting the following ERR_CONNECTION _REFUSED (unfortunately our server is in Italian...)

Thanks anyway for your time.

Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 07:43:22 GMT

A quick update: I have also tried what in the trouble shooting section Qlik Sense Help but with no results.

I have basically stopped all Qlik Sense services, deleted the Host.cfg file from the %ProgramData%\Qlik\Sense\ folder and launched a repair installation.

Thanks

Re: Qlik Sense QMC and Hub do not open

Fri, 19 Sep 2014 08:00:28 GMT

Hi Alberto,

Is the user running the services member of the local Administrators group?

Re: Qlik Sense QMC and Hub do not open

Fri, 19 Sep 2014 08:09:47 GMT

Can you share the Logs from the Repositor Service located C:\ProgramData\Qlik\Sense\Log\Repository

Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 08:41:20 GMT

Yes, it is part of both "Administrators" and "QlikView Administrators" (even though I don't know whether or not it is actually used by Qlik Sense)

Re: Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 08:44:17 GMT

Sure, here it is.

Re: Qlik Sense QMC and Hub do not open

korsikov — Fri, 19 Sep 2014 09:58:05 GMT

group "QlikView Administrators" no longer need

I think your problem in this:

"Fatal exception during startup. Newly created client certificate not valid; root certificate can't sign new certificates; see logs

This means administrator has to manually delete or fix root certificate that isn't allowed to sign other certificates. This can be due to operating system update."

Re: Qlik Sense QMC and Hub do not open

johnh — Fri, 19 Sep 2014 10:39:10 GMT

Hi There

I had a similar issue when I manually restarted my services. I did them top down then.

I have found that it looks like you need to start the Proxy Service first. Then start the others that are not automatically started by the Proxy Service.

Re: Qlik Sense QMC and Hub do not open

Fri, 19 Sep 2014 10:40:22 GMT

Was this a fresh install or did you had earlier beta Versions installed on this Server? It seems that there is a Problem with the certificates.

Re: Qlik Sense QMC and Hub do not open

johnh — Fri, 19 Sep 2014 10:43:54 GMT

I had the beta installed.

I had uninstalled and deleted ProgramData\Qlik before installing Version 1.

Re: Qlik Sense QMC and Hub do not open

Bjorn_Wedbratt — Fri, 19 Sep 2014 11:03:11 GMT

Hi John,

It is actually the Qlik Sense Repository Service that needs to be stopped/started first. All other services are depending on this service as it is responsible for communicating with the database.

There shouldn't be any services depending on the Proxy Service

Re: Qlik Sense QMC and Hub do not open

Bjorn_Wedbratt — Fri, 19 Sep 2014 11:19:23 GMT

Hi John,

You also need to make sure that you delete any existing certificates from the beta, before installing.

Did you do the following:

Stop Qlik Sense Repository Service (this will also stop the other services)
Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
Add snap-in for Certificates: My user account and Local Computer account
In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
Start Qlik Sense Repository Service and verify it created the new certificates
Start the rest of the services

There's no need to do a full reinstall to propagate new certificates. They are being created by the Repository Service automatically if missing.

Re: Qlik Sense QMC and Hub do not open

Anonymous — Fri, 19 Sep 2014 11:23:52 GMT

Hi Alberto,

Do you only have Qlik Sense installed on this server, no QlikView Server version 10 or 11.20 installed before?

Re: Re: Qlik Sense QMC and Hub do not open

googel84 — Fri, 19 Sep 2014 13:38:15 GMT

It is not a fresh install. QlikView .Next 0.95 (and 0.90) was installed instead.